Visit.org is looking for a passionate and ambitious Account Manager to join our team remotely. The Account Manager will be responsible for the retention and growth of a portfolio of clients, primarily focused on serving our small-to-midsize business and mid-market clients. You will be hands-on in working as a trusted partner to help ensure our clients achieve their social impact goals, drive change in the world, and receive the utmost value from our partnership. The right candidate will have an entrepreneurial spirit, savvy sales and account management skills, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.
What Motivates Us
There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.
When You Join the Team
- You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
- You’ll combine passion, purpose, and a paycheck-Visit team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.
About Visit.org:
Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Moody’s, Colgate, Amgen, Twilio, Tommy Bahama, and more.
Responsibilities:
- Develop and implement strategic plans to manage and grow assigned accounts
- Renew accounts and prevent churn of existing logos and recurring revenue
- Build strong, trusting relationships across multiple levels, from end user to executive sponsor
- Understand client needs and how Visit.org can support them
- Provide superior customer service and ensure client satisfaction, escalating issues efficiently and addressing challenges effectively
- Communicate and coordinate with other internal teams to deliver on expected services
- Support sales team with happy references, referrals, and warm cross-sell leads
- Develop and maintain excellent knowledge and understanding of Visit.org’s go-to-market model, our service and tech offerings, the competitors in the space, and the industries we serve
Qualifications:
- 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role
- Experience working in a fast-paced startup environment, particularly enterprise SaaS
- Fluency in demonstrating value through customer stories, data, and unique insights
- Strong organizational skills and the ability to create structure in ambiguous situations
- Detail oriented while maintaining the ability to drive towards overarching goals
- Ability to learn quickly and grasp different processes and/or systems
- Excellent written, verbal, and presentation communication and interpersonal skills
- A team player who can foster relationships and communicate effectively across departments
- Competence using sales management and internal communication tools, including Salesforce, Gong, Slack, Monday.com, and others
- A true desire to satisfy the needs of our clients
- Passion for our mission and the desire to make an impact in the world through technology
What we offer:
This is a remote, full-time role with a competitive salary and health benefits.
How we care
- Health, Dental, Vision
- Unlimited PTO + Holiday + Birthday off!
- Unlimited Social Impact Time Off (SITO)!
- Competitive salary
- Mission-aligned company events/volunteering
- Inclusive, exciting start-up culture
- Accelerated career & personal growth
- Culture Club and more!
Compensation range (including base salary + variable commission) between $70,000 to $100,000; however, pay offered may vary depending on job-related knowledge, skills, and experience. A range of benefits may include bonus, equity, healthcare benefits, paid time off may be provided as part of the compensation package.