Salary: $80,952.00 – $108,804.00 Annually
Location : Thurston County – Tumwater, WA
Job Type: Full Time – Permanent
Remote Employment: Flexible/Hybrid
Job Number: DOH7430
Department: Dept. of Health
Division: Center for Facilities, Risk and Adjudication (CFRA)
Opening Date: 06/21/2023
Closing Date: 7/12/2023 11:59 PM Pacific
Description
ASO Operations Manager (WMS Band 2)
CFRA – Adjudicative Services Office (ASO)
Tumwater, WA
Flexible Hybrid
DOH7430
Our ideal candidate.
Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not as open or collaborative.
Make a difference.
Our Adjudicative Services Office (ASO) Operations Manager (WMS 2) is a member of the ASO management team and supervises professional staff. This position helps protect the people of the state of Washington by protecting patient safety by ensuring fair and equitable judicial processes for all litigants. The ASO Operations Manager reports to the Chief Health Law Judge in CFRA, directs adjudication support activities for the agency. This position has the authority to act on the Agency’s behalf regarding issues of adjudicative services as delegated by the Chief Health Law Judge.
Our ASO Operations Manager provides operational management support to the Chief Health Law Judge, Deputy Chief Health Law Judge and ASO by helping to provide a solid infrastructure to ensure access to necessary resources to support day-to-day operations and business continuity for ASO. This position further supports DOH’s mission by providing professional and technical expertise in managing the coordination of adjudication guidelines, policies, and protocols related to the organizing, directing and integrating the work of professional staff.
Learn more about the Position – View the Complete Position Description
This position is included in the
The duty station for this hybrid position is in Tumwater, WA. Telework (mobile work) is currently expected. The incumbent will work with their supervisor to establish a work schedule to include telework and reporting to the Tumwater duty station for work activities as needed or xx times per week/month, etc.
Work that matters.
promotes and protects the health of the people of the state of Washington and the communities where they live, learn, work and play.
The agency realizes that our efforts to achieve more equitable health outcomes for the communities we serve begins with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices.
Program business operations must center on equity and facilitate sustainable, inclusive processes and development opportunities to improve employees’ morale. The ASO Operations Manager encourages a positive, supportive, collaborative work environment in which staff are highly regarded and motivated experts, are accomplished, and are recognized by management as such.
Join a great team and lead us into the future.
The Center for Facilities, Risk and Adjudication (CFRA) provides leadership and support to the agency in the areas of adjudicative services, enterprise risk management, public records, information security, internal audit, internal controls, civil rights compliance, and facilities. We provide a full scope of services to agency internal and external partners and the public by proactively identifying and mitigating risk, ensuring due process and consistent application of the law in adjudicative proceedings, and providing facilities that allow employees to do their best work in a safe environment.
Our Adjudicative Services Office team members start their work by seeing one another as people who matter, understanding our impact on each other, and taking others into account as we do our work.
About us.
The Department of Health (DOH) works with others to protect and improve the health of all people in Washington state. We are committed to our cornerstone values of Equity, Innovation, and Engagement (EIE) to reenergize our commitment to health for all – creating policies and conditions so everyone can live their healthiest lives. We cannot embark on this journey alone. We must collaborate with communities, community-based organizations, local public health entities, governmental partners, health care providers and systems, the private sector, Tribal Nations, and many, many more. Infusing our agency’s values into how we transform our services, go about our activities, and strengthen our core work, is critical to the bright and robust future ahead. Learn more about our
Why DOH? We offer
- One of the most competitive in the nation that is designed to meet the needs of you and your family. Beyond the traditional benefits such as Health, Life Insurance, Retirement, and related benefits, we offer Flex Spending Accounts, Dependent Care Assistance, Deferred Compensation and so much more.
- As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established
- A commitment to work/life balance by offering flexible schedules and telework options for many positions.
- A commitment to equity, diversity, and inclusion that fosters an inclusive environment.
- A wellness program that offers education, access to healthy food, and fitness classes.
- An Infant at Work Program based on the long-term health values of breastfeeding newborns and infant-parent bonding.
- Employee resource groups that provide forums for employees to gather and share ideas about matters that affect their personal and professional lives and support career development.
- DOH is a qualifying employer for the Public Service Forgiveness Program (PSLF). See for more details.
The DESIRED Candidate Profile
NOTE: All relevant experience including paid and unpaid will be considered.
- Five (5) or more years of professional-level experience (preferably in disciplinary hearing processes).
- Two (2) or more years of supervisory and/or management experience
OR
- Five (5) or more years of professional-level experience (preferably in disciplinary hearing processes).
- Four (4) or more years of experience leading teams, projects, workgroups.
AND
- The following competencies:
- Excellent organizational, written, verbal and presentation skills.
- Expertise in building and maintaining positive relationships with stakeholders, the public, attorneys, etc.
- Working level experience of databases and data analysis. Experience using data to manage and make data driven decisions.
- A strong understanding of performance measurement, including data collection, manipulation and interpretation.
- Experience with drafting & sending constituent correspondence.
- Strong writing and editing skills; the ability to quickly produce written materials that are clear, concise, easy to read and effective in communicating the desired message.
- Ability to communicate effectively and professionally with diverse groups of people.
- Demonstrate effective management of interpersonal relations to build rapport inside and outside of the office and agency.
Learn more about Leading People @ DOH.
Application Process.
Intrigued? We’d love to hear from you. Click “Apply” to submit your detailed application profile along with the following:
- A cover letter that addresses your qualifications and experience as they relate to the position and leadership competencies.
- A current Resume.
- Five (5) or more professional references are to be included in your profile under the references section which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led. Please do not attach any letters of recommendation.
Important Note: Do not attach any documents that include photos, letters of recommendations, or private information (social security number, year of birth, transcripts, etc.).
Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and year of birth.
If you have questions, need alternative formats, or other assistance please contact or (360) 236-4152, TDD Relay at 1-800-833-6384 or 7-1-1.
Technical support is provided by NEOGOV, 855-524-5627 (can’t log in, password or email issues, error messages).
The Washington State Department of Health (DOH) is an equal opportunity employer. DOH strives to create a working environment that is inclusive and respectful. We prohibit discrimination based on race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability.
Supplemental Information
Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems’ web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Where did you first hear about this employment opportunity?
- a. DOH Employment Site/Job Alerts
- b. DOH Employee
- c. Friend or Acquaintance
- d. Indeed
- e. LinkedIn
- f. Careers.wa.gov
- g. Job Fair – if selected, answer Question 2
- h. Other – if selected, answer Question 2
02
If you selected “g” or “h” to Question 1: Where you first heard about this employment opportunity?
03
Are you legally authorized to work in the United States?
- Yes
- No
04
Will you now or in the future require sponsorship for employment visa status (e.g. H-1B, F1, TN, etc.)? DOH is not an E-Verify agency
- Yes
- No
Required Question