Purpose: The role will focus on providing customer service to our homeowners, guiding them through the installation process.
Process orders, schedule pre- installation, installation completion, follow-up review satisfaction and close out the project. This is not a Call Center position.
Duties of the position include:
• Help manage the Installation and Service schedule
• Keep in constant contact with homeowners and Install teams
• Confirmation calls and status calls to be made for all install and service appointments
• Follow up calls made to ensure all homeowners are delighted with their install or service
• Post daily communication with Homeowners via our in-house computer system
• Maintain Calendar with daily/weekly/monthly task
• Check email periodically throughout the day and respond in a timely manner
• Participate in operations and customer care meetings
• Keep documents organized and filed in the proper place
• Processing purchase orders
• Aid Customers – answer questions, schedule, etc….while providing a delightful experience
Qualifications:
• Ability to create, build and strengthen the relationship between customers and Mr. Rogers Windows.
• 1-year customer service experience
• 1-year customer/installation scheduling
• High attention to detail
• Computer experience is a must
• Basic Word and Excel spreadsheet skills
• Ability to develop and establish good interpersonal relationships
• Demonstrates ability to work and contribute to a team environment
• Superior phone etiquette and verbal/writing skills
• Customer orientation
• Flexibility and positive outlook
• Listening skills
• Detail orientated is a must
Benefits:
• Excellent company culture. We are like a family at Mr. Rogers Windows.
• Medical insurance
• Vision insurance
• Dental insurance
• 401K retirement
• Paid Time Off
• Profit Sharing
• Full Time hours Monday – Friday 7am-4pm
• $19.00 – 23.00 hr. (depending on experience)
Job Type: Full-time
Salary: $19.00 – $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday