About the Agency:
The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city’s housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
• We maintain building and resident safety and health
• We create opportunities for New Yorkers through housing affordability
• We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion-the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
Your Team:
The Division Tenant Resources HPD’s Division of Tenant Resources (DTR) is responsible for the administration of rental subsidy programs, which consists of the Regular and Enhanced Section 8 Program also known as Housing Choice Voucher (HCV), Project Based Voucher (PVB), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC) and other housing subsides. Through these programs, HPD serves approximately 40,000 households in all five boroughs. Over 9,000 landlords currently participate in our programs. DTR is responsible for initial application screening, confirming eligibility requirements, vouchering process and tenant briefings. As well as monitoring tenant and landlord compliance of their obligations under each program. DTR is also responsible for processing annual and interim recertification’s to update family income, asset and family composition and recalculate the subsidies, tenant moves and transfers, approved rent increases, Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results and tenant reported changes.
Your Impact:
All Administrative Assistants in the Division of Tenant Resources are expected to perform similar duties and responsibilities to ensure that concerns of clients and landlords related to the Section 8 Program are addressed. Administrative Assistants provide clerical and administrative support to staff and coordinate service delivery to clients and landlords with other units within DTR and between different divisions and departments at HPD.
Your Role:
Answer telephone and walk-in inquiries on an ongoing basis or refer to appropriate party.
Log, distribute, process and track outgoing and incoming documents
Maintain appropriate regulatory and policy knowledge base to resolve as many inquiries as possible without referral.
Deal immediately with inquiries related to emergencies such as evictions and outstanding payments.
Respond to and follow up with telephone and walk-in inquiries as required, and prioritize critical inquiries appropriately. Enter data on all telephone and walk-in inquiries into Inquiry Tracking System as required by Division of Tenant Resources protocol.
Educate clients and landlords about Section 8 requirements as needed.
Keep superiors informed of any issues that arise on a timely basis and ask superiors for assistance in handling inquiries as needed.
Maintain all relevant databases related to client services as per division protocol
Minimum Qual Requirements
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to “1” above.
Preferred Skills
• Excellent Communication Skills (both orally and in writing)
• Strong Customer Service Focus
• Computer Proficiency
• Bilingual a Plus
• Section 8 or other Rental Subsidy experience a Plus
Additional Information
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
In addition, the Department of Housing Preservation & Development offers competitive salaries and the following benefits: Generous Pension Plans (The New York Employees’ Retirement System);
401(k) and Roth 457(k) Retirement Savings Programs; U.S. Savings Bonds Flexible Spending Program; Health Benefits, Dental, Vision Coverage, Prescription Drug Program; Training and Professional Development; Opportunity for Scholarship; ‘College Savings Program; Paid Holidays and Generous Annual Leave.
HPD’s vision is to promote strength and diversity in our workforce and an inclusive and equitable work environment.
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.
To Apply
Apply online
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Work Location
100 Gold Street
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
POSTING DATE
07/31/2023
POST UNTIL
08/11/2023
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.