Company Description
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place – it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’
Job Description
The Administrative Assistant for the Luxury Showroom provides an exceptional experience to each customer through phone, email, or client-facing contact while completing the appointment scheduling in an efficient and detailed manner. This role assists the Sales and Marketing vision of the company by accomplishing set goals of lead to appointment conversions in addition to delivering our 10 serving basics with each customer interaction. In some business units, the Administrative Assistant may be required to support showroom operations, walk-in customers, visual merchandising, and overall cleanliness/maintenance of the space.
Pay is up to $20/hour
What We Offer:
- Health insurance – Medical, Dental, and Vision
- PTO days and paid holidays
- 401K retirement plan with company match
- 40 hours/week with overtime potential
- Grow your career with us – many promotional opportunities are available
Duties and Responsibilities:
- Receive all incoming phone calls, make outbound calls, and schedule all Design Consultant appointments.
- Manage confirmations of all Design Consultations and Installations.
- Assist the General Manager and Sales Manager with administrative expectations and reporting.
- Manage the office supply/sample inventory for the main office or showroom(s).
- Serve as the first contact to greet all clients who visit the showroom.
- Maintain the showroom at the direction of the Showroom Manager in accordance with the maintenance checklist.
- Assist with calling all unassigned leads and striving to achieve the 90% conversion rate goal.
- Achieve department and individual metric goals for consultations.
- Support other offices/showrooms within the market
- Assist with sample program, showroom items, and any other sales and design-related tasks as needed
- Create and update organizational charts
- Conduct visual merchandising and light cleaning to keep spaces aligned with the brand.
Qualifications
- High school diploma or equivalent required
- Minimum of 2 years’ experience working as a customer service representative or administrative assistant
- Retail experience is a plus
- Proficient in MS Office, Outlook, Salesforce, or CRM platforms.
- Excellent interpersonal, verbal and written communication skills
- Proven ability to prioritize, organize and manage multiple tasks effectively
- Experience preparing presentation materials via PowerPoint
- Calendar management/regional scheduling is a plus.
- Interior design interest or education is a plus.
Additional Information
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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
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Privacy Policy – https://www.californiaclosets.com/privacy-policy/