Administrative & Customer Services Assistant

Administrative & Customer Services Assistant

About Us

inQbrands is a new kind of company dedicated to making cross-border commerce easy and effortless. inQbrands creates customized, end-to-end supply chain solutions for brands, retailers, distributors, and wholesalers through vested strategic alliances and partnerships with leading Chinese Manufacturers across key vertical markets.

We aim to provide high-quality products that meet and anticipate consumer demands by managing every aspect, from product design to development-including raw material compliance, factory sourcing, manufacturing control, and logistics.

inQbrands is a wholly owned subsidiary of Focus Technology which also owns Made-in-China.com, the foremost B2B e-commerce platform, for accessing millions of suppliers in China.

Summary

We are seeking a highly organized and customer-focused individual to join our team as an Administrative & Customer Services Assistant. In this role, you will provide essential support to our administrative and customer service functions. You will be responsible for ensuring efficient office operations and delivering exceptional service to our valued customers. The ideal candidate is a proactive problem solver with excellent communication skills and a keen attention to detail.

Key Duties and Responsibilities

1. Provide administrative support:

• Manage office supplies, inventory, and equipment, ensuring availability and functionality.
• Assist in maintaining accurate records, files, and databases.
• Maintaining professional appearance for the facility, which includes making the coffee, watering the plants, cleaning the conference rooms after meeting have taken place, ensure that the common areas are free from debris.
• Coordinate and schedule meetings, appointments, and travel arrangements.
• Assist with the coordination of company events, conferences, and meetings.
• Assist with projects and tasks as assigned by supervisors.

1. Handle customer inquiries and requests:

• Serve as the first point of contact for customers, answering inquiries and providing information about products, services, and company policies.
• Address customer complaints or concerns, aiming for swift resolution and customer satisfaction.
• Process customer orders, returns, and exchanges accurately and in a timely manner.
• Maintain customer databases and update customer records with relevant information.
• Collaborate with other departments to ensure prompt and accurate responses to customer inquiries.
• Assist in developing and implementing customer service policies and procedures.
• Identify areas for improvement in customer service and propose solutions.
• Conduct customer satisfaction surveys and compile feedback for analysis.
• Contribute to the development of training materials and programs for customer service representatives.

Qualifications:

• Bachelor’s degree or equivalent; additional education or certification in office administration or customer service is a plus.
• Proven experience in an administrative or customer service role.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent verbal and written communication skills.
• Proficient in using office software applications (e.g., Microsoft Office suite, QuickBooks).
• Exceptional attention to detail and accuracy.
• Ability to handle multiple tasks simultaneously and adapt to changing priorities.
• Professional and friendly demeanor, with the ability to provide excellent customer service.
• Strong problem-solving skills and ability to work independently or as part of a team.

Benefits

inQbrands, Inc. offers a rich benefit package which includes your choice of medical plans to select from including HMO and PPO coverage, 100% employer paid Dental/Vision and Life Insurance coverage also available. Better yet! The company pays 3% automatically into a 401k account for you, regardless of whether you contribute or not to the plan. The company currently observes 9 paid holidays.

inQbrands, Inc. is an Equal Opportunity and Affirmative Action Employer, M/F/V/D. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, protected veteran or disabled status and will not be discriminated against.