Administrative Manager – Motor Vehicle Bureau
Department of Revenue
DOR’s Vision: To provide every customer the best experience every time.
Salary: $60,972.39 yearly
Job Location: This position will be located at the Truman Building, Jefferson City, Missouri
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
The state of Missouri, Department of Revenue is conducting a search for an experienced, creative, and energetic leader focused on positive transformation of the Motor Vehicle Bureau. The Administrative Manager will be part of a team working hand in hand with other administrative managers and customer service managers that assist Missourians in the issuance of titles and registrations. This leader will oversee the general, HelpDesk, and phone-in renewal call center sections within the Motor Vehicle Bureau that consist of over forty team members.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Direct and provide leadership and guidance to customer service managers and central office team members.
- Lead a customer focused workforce that promotes quality, continuous improvement, and employee retention and development.
- Directs or assists in the titling and registration of motor vehicles, trailers and marine craft in adherence to policy and procedures, state and federal laws and regulations.
- Develop and maintain positive working relationships with employees, customers, businesses executives and other government agencies to assist and support citizens and businesses in Missouri
- Plan, evaluate and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency and output.
- Prepare reports and documents for management as requested using exceptional communication, writing and organizational skills
- Special projects as needed.
CORE COMPETENCIES NEEDED:
- Strategic Thinking Computer Literacy
- Effective Writing Team Building Abilities
- Excellent Customer Service Self-directed
- Attention to Detail Clear Communication
- Organizational Abilities Assertiveness
QUALIFICATIONS:
- Possess high school diploma or high school equivalency certificate
- 5-7 years of related experience and
- 2-4 years of supervisory experience
If you have questions about this position please contact:
The Missouri Department of Revenue Human Resources and Total Rewards at (573) 751-1291
The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.