Administrative Officer 1 (Bureau of Information Technology)

Salary: $47,472.00 – $72,176.00 Annually

Location : Dauphin County, PA

Job Type: Civil Service Permanent Full-Time

Job Number: CS-2023-61107-08630

Department: State Employees’ Retirement System

Division: SR Bur IT

Opening Date: 08/18/2023

Closing Date: 9/1/2023 11:59 PM Eastern

Job Code: 08630

Position Number: 00149917

Union: Non Union

Bargaining Unit: A3

Pay Group: ST06

Bureau / Division Code: 7100

Bureau / Division: Bureau of Information Technology

Worksite Address: 30 North Third Street

City: Harrisburg, Pennsylvania

Zip Code: 17101

Contact Name: DJ Korlewitz

Contact Phone: 717.237.0395

Contact Email: DKorlewitz@pa.gov

THE POSITION

If you are excited by the prospect of challenging and dynamic administrative work and you enjoy working alongside passionate and talented staff, apply today for this Administrative Officer 1 opportunity in the Bureau of Information Technology of the State Employees’ Retirement System!
DESCRIPTION OF WORK
This Administrative Officer 1 position serves as an assistant to the Chief Information Officer (CIO) and provides administrative support to the Bureau of Information Technology (BIT) in the areas procurement, budgeting, asset management, vendor relationship management, customer support, and office management. The successful applicant will be independently responsible and accountable to ensure that BIT has the necessary support to provide superb customer service while maintaining high levels of productivity. You will enjoy the flexibility to apply your experience to identify opportunities for administrative process improvement and work to enact recommendations to promote increased efficiency and reduced duplication.

Additional details can be found in the position description.

About SERS: SERS is celebrating our 100th year anniversary! Established in 1923, SERS is one of the nation’s oldest retirement plans for public employees and manages the pension benefits of nearly 240,000 employees and retirees for 101 public sector employers. In 2022, SERS paid about $3.9 billion in benefits and managed $33.7 billion in assets. A wealth of information is available at www.SERS.pa.gov.

Our mission is to prepare our members and participants to achieve financial success and security in retirement. We achieve this through a workforce that promotes integrity, employee empowerment, customer experience, fiduciary obligations, innovation and improvement, learning from mistakes, safeguarding resources, sharing knowledge, and thinking strategically.

SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and values diversity in people, ideas, and experiences to achieve our highest potential.

Work Schedule and Additional Information:

Full-time employment.
Work hours are 8:00 a.m. – 4:30 p.m. with a one-hour unpaid meal period OR 8:00 a.m. – 4:00 p.m. with a half-hour unpaid meal period; 37.5-hour work week, Monday through Friday.
Telework: You may have the opportunity to work from home (telework) part-time, depending on operational needs and progress in learning assigned tasks. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to work on-site.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:

Two years of experience in varied office management or staff work; and bachelor’s degree; or
Any equivalent combination of experience and training.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements will eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

Learn more about our Total Rewards by watching this short !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.

How many years of full-time experience do you possess in varied office management or staff work?

2 years or more
1 but less than 2 years
Less than 1 year
None

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

Do you possess a conferred bachelor’s degree or higher?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the “Attachments” tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer “yes” to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.

If you answered NO to the above question, how much college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the “Attachments” tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.

120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None

CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which “Level of Performance” most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The “Level of Performance” you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the “Yes” button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

WORK BEHAVIOR 1 – WRITTEN COMMUNICATION
Compiles information for financial, statistical, monthly, or other reports, manuals, letters, memoranda, training materials, policies, and procedures, in order to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to a variety of audiences.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience compiling and presenting information in written format. I was responsible for the final content of the document or report.
B. I have experience compiling and presenting information in written format. Someone else was responsible for the final content of the report using the information I gathered.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
D. I have NO experience or coursework related to this work behavior.

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name of the employer where you gained this experience.
The actual duties you performed related to written communication.
Your level of responsibility.

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 2 – ORAL COMMUNICATION
Holds conferences with staff in order to gather, review, discuss, and resolve various problems that have been encountered. Organizes meetings and speaks before groups to disseminate relevant issues and updates.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I held conferences with staff in order to gather information on problems encountered. I was responsible for disseminating information to interested parties regarding relevant issues and updates.
B. I held conferences with staff in order to gather information on problems encountered. Someone else was responsible for disseminating information to interested parties regarding relevant issues and updates.
C. I have successfully completed college-level coursework related to public speaking or communications.
D. I have NO experience or coursework related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to oral communication.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 3 – ANALYZING INFORMATION
Reviews and analyzes grants, contracts, purchasing documents, or invoices to determine accuracy and compliance in order to make adjustments or corrections prior to approval.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience analyzing reported data. My analysis included a verification for accuracy of content.
B. I have experience analyzing reported data. Someone else was responsible for the verification and accuracy of content.
C. I have successfully completed college-level coursework related to data analysis, statistics, logic, or research methods.
D. I have NO experience or coursework related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to analyzing information.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 4 – TECHNICAL ASSISTANCE
Communicates verbally and in writing with vendors, grantees, schools, employees, and citizens to explain applicable laws, regulations, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations and difficult personalities.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions and providing technical advice as necessary.
B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions, but referred technical questions to someone else to provide information.
C. I have successfully completed college-level coursework related to psychology or public relations.
D. I have NO experience or coursework related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to technical assistance.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 5 – PROGRAM EVALUATION
Evaluates work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Recommends and provides guidance and tools for implementing new or updated work processes, rules, policies, and procedures to create a more efficient and effective organization.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. I was responsible for developing tools such as plans of action or process maps and providing recommendations for implementing new or updated work processes, rules, policies, and procedures.
B. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Someone else was responsible for developing tools such as plans of action or process maps and providing recommendations for implementing new or updated work processes, rules, policies, and procedures.
C. I have successfully completed college-level coursework related to program evaluation, program analysis, project monitoring and evaluation, or evaluation theory, design, and methods.
D. I have NO experience or coursework related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to program evaluation.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 6 – REVIEWING AND MAINTAINING DOCUMENTS
Reviews and maintains documents and manuals. Updates all materials when policies and procedures are created or updated and distributes the updates to staff as changes occur. Evaluates submissions of proposed changes to ensure clarity and ease of understanding.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience reviewing and maintaining documents and manuals. I was responsible for evaluating recommended changes for accuracy and clarity and making those changes as needed.
B. I have experience maintaining documents and manuals. I was responsible for making changes based on recommendations which someone else evaluated for accuracy and clarity.
C. I have successfully completed college-level coursework related to documents management, records retention, record keeping, information confidentiality, or records management.
D. I have NO experience or training related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to reviewing and maintaining documents.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

WORK BEHAVIOR 7 – FINANCIAL COMPLIANCE
Provides a uniform and cost-effective system of accounting and financial controls to ensure accountability of grant contracts and funds. Monitors compliance with established standards. Identifies areas of risk related to the accuracy and completeness of financial statements, grants, contracts, and reports. Develops and implements procedures to eliminate unacceptable risk.

Levels of Performance

Select the Level of Performance that best describes your claim.

A. I have experience monitoring compliance with established accounting standards to ensure accountability of funds. I was responsible for developing and implementing procedures to eliminate unacceptable risk.
B. I have experience monitoring compliance with established accounting standards to ensure accountability of funds. Someone else was responsible for developing and implementing procedures to eliminate unacceptable risk.
C. I have successfully completed college-level coursework related to business management or business law.
D. I have NO experience or coursework related to this work behavior.

The name of the employer where you gained this experience.
The actual duties you performed related to financial compliance.
Your level of responsibility.

College/University
Course Title
Credits/Clock Hours

Required Question

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Job Category

Computer and IT

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Job Type

unspecified

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Salary

USD 47,472.00 - 72,176.00 per year

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Country

United States

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City

Dauphin

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Career Level

unspecified

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Company

State of Pennsylvania

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JOB SOURCE

https://www.governmentjobs.com/careers/pabureau/jobs/4165271