Overview
The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.
This position pays $13.00 / hour and is located at our following branch: 1202 Walton Way, Augusta, GA 30901.
Must be willing to work the following schedule:
Monday – Friday 10am – 6pm
Saturday and Sunday 830am – 1215pm Rotation
Time off during the week will be offered on weeks you are working Saturday and/or Sunday
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- May assist with or perform customer pick-ups in a safe and courteous manner
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must be available to work full time (40 hours per week)
- High school diploma or GED required
- Must be willing to work the posted schedule
- Must have at least 6 months of prior customer service, retail, or administrative support experience
- Must have a valid driver’s license with no more than two chargeable moving violations or accidents within the last three years
- No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future