Overview
Enterprise Holdings at the Indianapolis Airport has an exciting opportunity for a Full Time Administrative Representative. This position supports all three brands under Enterprise Holdings. This person will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.
We offer a robust Benefits Package including, but not limited to:
- Competitive Compensation – This position offers a pay of $16/hr
- Paid Time Off, starting with 12 days off per year
- Health, Dental, Vision insurance; Life Insurance; Prescription coverage
- Employee discounts on car rentals, car purchases and much more!
- 401(k) retirement plan with company match and profit sharing
This position will be based at the Indianapolis Airport located at 7800 Col H Weir Cook Memorial Dr Indianapolis, IN 46241
The schedule for the position is Sunday, Monday, Thursday, Friday, Saturday 4:00pm-12:00am (midnight)
We’re a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That’s why we empower everyone on our team with opportunities for growth.
Responsibilities
- Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns and check-ins
- Assist management with daily Fleet Verification (VIF)
- Manage GPS inventory (check-in, VIF)
- Follow up with after-hours returns
- Assist operations coordinator with shop cars and vehicle maintenance
- Assist with processing switch-outs, writing damage reports etc.
- Assist counter staff with completion of rental contracts
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity/Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have a valid driver’s license with no more than 2 moving violations and/or at fault accidents in the past 2 years
- No drug or alcohol related conviction on your record in the past 5 years (i.e., DUI, DWI)
- Apart from religious observation, must be able to work Sunday, Monday, Thursday, Friday, Saturday: 4:00pm-12:00am (midnight)