Salary: $16.79 – $20.99 Hourly
Location : 705 N Robert Lanier Baytown, TX
Job Type: Full Time
Job Number: 23-00149
Department: Health
Division: Animal Control
Opening Date: 06/22/2023
Closing Date: 7/6/2023 5:00 PM Central
Job Summary
Join our team as an Administrative Specialist for our Animal Control! You will play a vital role in supporting our animal control operations and administrative functions. You will be responsible for maintaining accurate records, answering incoming calls, and providing exceptional customer service to both our Animal Control Specialists and the public.
Full Benefits Package Including:
- Paid holiday, vacation & sick leave to support your work/life balance
- Insurance options
- Free employee clinic for medical coverage participants
- TMRS retirement with 14% City contribution
- Mental health and financial education benefits
- And much more!
The Administrative Specialist is a full time position with the Animal Control Division that performs administrative duties to support the department’s overall mission. Uses/requires office skills to handle: customer service/communications (internal and external), file organization and management, computer skills including data entry, word processing, spreadsheets, data bases, and presentation software, mathematical computation, report and letter preparation, and decision making within scope of position.
Duties
- Issues and maintains animal release documentation. Assists customers with the adoption application process and answers a wide variety of questions. Data entry of all adoptions, redemptions, rescues and process payments. Assists walk-in customers seeking information, submitting applications, or in filing complaints.
- Answers and routes incoming calls. Takes messages, answers questions for the public, and retrieves messages from answering machine. Monitors transmissions and communications for Animal Control. Responds to two-way radio.
- Send letters, make copies, data entry of inspections, complaints, and investigation information, maintains filing system, and creates contractor work orders. Types and proofreads correspondence for Animal Control Specialists.
- Handles incoming and outgoing mail. Adoption and Rescue Services Manager and Animal Control Supervisors in maintaining time sheets and other administrative support activities.
- Prepares and balances daily deposit while reviewing the day’s receipts for errors, resolves overages or shortages.
- Performs all other related duties as assigned.
Minimum Qualifications
REQUIRED:
- High School Diploma or equivalent (GED).
- Two years customer service or general office experience OR equivalent combination of education and experience.
- Intermediate computer processing skills in Microsoft Office.
PREFERRED:
- Bilingual in English/Spanish
Additional Information
Knowledge, Skills and Abilities
Ability to multi-task, establish priorities, work independently, and maintain organization. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Knowledge of business machine operations, personal computers and related software, and accounting/billing processes. Must have high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers. Position continually requires demonstrated poise, tact, and diplomacy. Must be able to handle a high volume of complaint driven phone calls that will be entered into the proper computer system. Ability to get along appropriately with co-workers and the public.
Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.
Overall Position Strength Demands
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
How to Apply
01
Do you possess a High School Diploma and/or GED equivalency?
- Yes
- No
02
Do you have at least two years of customer service or general office experience OR an equivalent combination of education and experience?
- Yes, I have at least two years of customer service or general office experience.
- Yes, I have a combination of education and experience equivalent to at least two years.
- No, I do not meet this requirement.
03
Please briefly describe the education and experience that you have that qualifies you for this position. If this does not apply to you, enter “N/A.”
04
What is your skill level with Microsoft Office applications?
- No experience with Microsoft Office.
- Beginner
- Intermediate
- Advanced
- Expert
05
If you are bilingual, in which language are you most proficient?
- I am not bilingual
- Spanish
- Vietnamese
- Chinese
- French
- Urdu
- Other
- American Sign Language
Required Question