Job Details
Level
Entry
Job Location
Dunwoody College of Technology – Minneapolis, MN
Remote Type
N/A
Position Type
Full Time
Education Level
Associate’s
Salary Range
$21.50 – $23.50 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Education
Description
POSTION OVERVIEW
The position exists as part of the Admissions team to provide front desk communications, support for enrollment initiatives, and direction for prospective students as they transition toward Day 8 of their first quarter. In addition, this position provides administrative and operational support to the admissions and enrollment offices. The position will be responsible for creating, executing and tracking events, strategies and comprehensive plans to engage students and meet student fade and other progress marker metrics. They will provide holistic support and coordinate with other departments to provide the highest standard in student service and engagement.
POSITION RESPONSIBILITIES
- Responsible for answering all inbound calls to the Main number and Admissions number. Ensuring front of the house coverage
- Greet and attend to guests, including stocking and keeping shared spaces visitor ready.
- Play intensive role in file collection, data entry and CRM management. Bot management. Maintain proactively and with accuracy.
- Oversee maintenance requests, inventory management, and announcements via PA system when needed.
- Provide general administrative and clerical support to the Admissions department and Enrollment Team when needed.
- Create, execute, track, report and analyze written, email, and text communication with admitted students; manage written communication with students who are denied admission.
- Promote positive student work habits by creating and tracking and reminding until all enrollment materials are complete
- Use autonomous problem-solving skills to keep students moving forward in their commitment to college.
- Oversee components of events, engaging staff and vendors when necessary.
- Arrange group or individual meetings with other departments as needed and conduct all follow-up from events.
- Responsible for accurate and timely production and mailing of admission decision/ institutional aid award letters.
- Audit admission files for student compliance with enrollment requirements.
- Concept, plan and lead Orientation and other department efforts, both physical and remote. Track and report engagement.
- Assign students to orientation times/dates and manage tracking/follow up of no-shows.
- Ensure accurate and timely reporting for all enrollment activities.
- Serve as key support to DOA and ADOA in projects assigned.
- Working with the Marketing Department, develop, design and maintain forms and materials that support recruitment and engagement for The College.
- Purchase department materials and coordinate department inventory.
- Coordinate production of annual cost sheets for programs.
- Manage and maintain departmental calendar.
- Support and promote Community Partnership events and recruitment communications.
- Manage and monitor program participation and attendance for partnership programs.
- Work with partnership programs to schedule “pay it forward” volunteering opportunities.
- Support partnership programs application file creation and communication management to help complete files.
- Confirm applications received with students who apply to partner programs.
- List and grid upkeep and management for several contact lists within the department.
- Oversee student workers.
- Fulfill orientation team responsibilities as assigned.
- Other duties as assigned.
Essential Job Functions:
- Ability to work 40 hours per week in the office, though flexible scheduling may occur.
- Excellent computer skills including knowledge of Microsoft Office: Outlook, Word, Excel, PowerPoint, and/or Access.
- Ability to learn new computer programs and database management systems and demonstrate proficiency given adequate training.
- Ability to analyze and interpret data.
- Ability to talk on the phone.
- Excellent written and verbal communication skills including ability to communicate effectively with students, faculty, staff, potential employers and/or other external constituents.
- Ability to communicate difficult messages in a professional manner.
- Ability to work effectively under pressure and to meet frequently occurring deadlines.
- Must be goal and team oriented to build positive working relationships, and conduct business with attention to ethical considerations, and/or school/accreditation guidelines.
- Ability to maintain confidentiality as required by FERPA regulations.
- Ability to work with and communicate effectively with people from all backgrounds and at all levels.
- Ability to organize events within deadlines and budgets.
- Must have strong organizational skills, exceptional networking skills, and consistently displays the highest levels of integrity.
- Ability to work a flexible schedule including select evenings and weekends to meet college business needs.
- Must be professional in all aspects of the position including appearance, demeanor, and attitude.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, and/or schedule form.
- Ability to calculate figures and amounts that speak to productivity and effective decision-making. Ability to read and interpret charts, graphs and other visually-presented data. Ability to work within stated budget requirements; be fiscally responsible.
- To perform the job successfully, must have adequate knowledge of and willingness to use specialized software such as PowerCAMPUS, Great Plains, Adobe Products, SolidWorks, PowerFAIDS, Canvas, ticketing systems and/or other databases/electronic aids, in order to be as self-sufficient as possible in day-to-day operations. Use and maintain shared network folders to greatly limit reliance on personally stored items and documents.
CORE COMPETENCIES
- Strategic Skills: Has the functional and technical knowledge and skills to do the job at a high level. Makes good decisions. Provides sound advice and problem solution. Provides honest and in-depth analysis on problems and issues.
- Operating Skills: Makes decisions in a timely manner. Accepts responsibility for tasks and meets objectives and measures. Documents process, progress, and results. Is committed to continuous improvement. Works toward the most efficient and effective work processes.
- Courage: Has difficult conversations as necessary. Faces up to people problems on any person or situations quickly and directly.
- Energy and Drive: Is action oriented and full of energy for challenging tasks/issues. Is constantly and consistently one of the top performers. Steadfastly pushes self and others for results.
- Organizational Positioning Skills: Can maneuver through complex situations effectively and quietly. Is sensitive to how people and organizations function. Anticipates where the land mines are and plans his/her approach accordingly.
- Personal/Interpersonal Skills: Relates well to all kinds of people. Builds constructive and effective relationships. Is dedicated to meeting the expectations and requirements of internal and external customers. Supports equal and fair treatment and opportunity for all. Adheres to Dunwoody’s core values. Is widely trusted – Keeps confidences and admits mistakes. Practices attentive and active listening. Is personally committed to and actively works to continuously improve him/herself.
Qualifications
Education/Experience
- Associate’s degree OR
- 2+ years’ of office, administrative, project management, or related experience
Other Qualifications
- Demonstrated ability with Microsoft Office Suite, especially Excel, Outlook
- Strong customer service orientation and skills
- Ability to work as an effective team member
- Ability to work 40 hours per week.