Salary: $17.00 Hourly
Location : Frisco, CO
Job Type: Seasonal Part Time
Job Number: 2023-0627
Department: Recreation/Adventure Park
Opening Date: 06/27/2023
Job Description
***This Posting Is Specifically For 14-17 Year Old Applicants*** – If you are over 17 years of age, please apply for the Adventure Park Tubing Hill Attendant (Part-Time) position.
SKI FREE @ Copper
Activity Reimbursement
Retention Bonuses
End-of-Season Bonus
Desired start date: 11/17/2023 & estimated end-of-season date: 4/7/2024
This hourly position is responsible for delivering a positive guest experience to visitors.
Outdoor tubing hill duties include assisting guests with safety video briefing, tube selection, tube pushing, controlling lane entrances and exits, and assisting ski & ride hill guests as needed.
Indoor duties include providing exceptional guest service through telephone, email, and in-person interactions. Attendants will utilize recreation software to make tubing reservations, sell tickets / retail, and register guests for recreation programs / events. Attendants will also work in the Day Lodge café. Café responsibilities include food preparation, sales and cleanup. Attendants will be required to assist with special events, including birthdays, weddings, and other Adventure Park activities.
Responsibilities
- Control tubing lane entrance by directing and assisting guest at the start of the lanes, controlling the number of people linking tubes (tubing clusters), and enforcing safety procedures. Monitor snow conditions and lane speed and adjust starting position or tubing clusters as necessary.
- Utilize established safety and risk management procedures to deliver guests, friendly safety briefings and to enforce all Adventure Park safety practices, operating rules and regulations.
- Provide exceptional guest service to all Adventure Park Guests by giving appropriate information, directions and conducting all interactions with a smile, eye contact and clear communication.
- Handle repetitive questions, scenarios and tasks with professionalism, politeness and courtesy.
- Interact and maintain professional attitudes and relationships with guests, co-workers and management. Conduct one’s self in a positive, professional manner at all times using appropriate language and conversations.
- Remain alert and vigilant to provide instructions to guests and spot possible problems requiring the immediate stoppage of the lift. Respond to incidents or emergencies as covered in training manual.
- Assist with traffic flow and guest service through base area functions of ticket purchase, safety briefing, and tube selection.
- Assist with traffic control at the run out by directing tubers to exit the lanes quickly and efficiently. Communicate with staff regarding lane speed in order to adjust starting position or size of clusters as necessary.
- Inspect all tubing equipment and lanes. Follow established safety practices. Communicate as appropriate with other staff and supervisor about concerns or when assistance is needed
- Responsible for outdoor opening duties including included but not limited to terrain maintenance such as raking, shoveling, moving snow, lift and guest walkways, staging tubes, putting up all required signs and fencing, walking track packed areas for safety inspection, and maintain snow surface to provide safe lift load and unload areas.
- Responsible for outdoor closing duties including storage of tubes, taking down signs and fencing, trash removal and help with closing day lodge.
- Conduct daily, monthly, preseason, and other established equipment and terrain inspections.
- Completes logs as appropriate. Assist with equipment repair and maintenance.
- Utilizes on-slope communication equipment and processes to ensure appropriate terrain supervision, safety response, and customer service.
- Utilizes a variety of recreation software to assist guests. Makes reservations and conducts various sale transactions.
- Utilizes appropriate cash handling procedures.
- Might be on the phone up to 8 hours making reservations.
- Creates and redeems reservations for all Adventure Park and Recreation and Cultural programs.
- Responsible for food preparation and use of point of sales while attending the cafe following all safety practices as well as standard procedures of food service kitchen.
- Utilizes sales techniques to sell retail merchandise food and beverage.
- Ensures the Day Lodge facility indoor and outdoor is clean, well-maintained, items are stocked and well display, and presentable to guests.
- Assists with opening and closing procedures including but not limited to, locking and unlocking building, facility cleaning, trash removal, vacuuming, sweeping and opening and closing of kitchen.
- Follows all Town of Frisco and Recreation Department policies; this includes but is not limited to: maintaining grooming and uniform standards.
- Works in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
- Assists in all other aspects of Frisco Adventure Park operations as necessary.
- Performs other duties as assigned by the Operations Manager/ Supervisor or other managerial staff.
- Follow all Town of Frisco and Recreation Department policies; this includes but not limited to maintaining grooming and uniform standards.
- Work in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
- Assists in all other aspects of Frisco Adventure Park operations as necessary.
- Performs other duties as assigned by the Operations Manager/ Supervisor or other managerial staff.
Requirements
Specific knowledge, skills and abilities needed for position:
Area
Comments
Required
Preferred
Computer Operations:
Recreation Software
?
x
Language Ability:
Able to communicate verbally and written in English.
x
?
Other:
Tubing hill or ski area operation preferred
?
x
Cash handling experience preferred
?
x
Retail and/or Food and Beverage experience preferred
?
x
Physical Demands
LIFTING: Does the job require weight to be lifted or force to be exerted?
Weight
NONE
UP TO 1/3
1/3 to 2/3
2/3 OR MORE
Up to 10 Pounds
?
?
?
x
Up to 25 Pounds
?
?
?
x
Up to 50 Pounds
?
?
?
x
Up to 100 Pounds
?
?
x
?
More than 100 Pounds
x
?
?
?
OTHER PHYSICAL ACTIVITIES REQUIRED: How much on the job time is spent performing the following?
Activities
NONE
UP TO 1/3
1/3 to 2/3
2/3 OR MORE
Standing
?
?
?
x
Walking
?
?
?
x
Sitting
?
x
?
?
Using hands to finger, hands to feel
?
?
?
x
Reaching with hands and arms
?
?
?
x
Climb or balance
?
?
?
x
Stoop, kneel, crouch or crawl
?
?
?
x
Talk or hear
?
?
?
x
Taste or smell
?
?
x
?
OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:
Indoor/Outdoor:
50% outdoor, 50% indoor
Hazardous Materials or Noise:
Crowd noise and wind
Holidays/Weekends/Evenings:
Yes, based on business needs
Equipment Used in Job:
Snow tubes, rakes, shovel, computer, copy machine, telephone, printer, microwave, coffee machine, panini press, hot chocolate machine, food warmers, roller grill, ice machine and radios
Other:
The position requires the ability to travel over snow and ice in challenging weather conditions as well as working outdoors in extreme weather conditions for long periods of time up to 4 hours.
Physical demands include walking up and downhill on snow and ice, lifting and carrying heavy objects, post-holing through snow, bending, shoveling, pulling or pushing heavy objects, raking, and standing for long periods of time.
Required to work flexible schedules including weekends and holidays between the hours of 8:00am and 7:00pm.
This position also requires speaking with guests in a crowded and fast pace environment.
VISION: Specific vision requirements for this job:
Close Vision: x
Distance Vision: x
Color Vision: x
Peripheral Vision: x
Depth Perception: x
Ability to adjust focus: x
We offer Town wide activities such as:
- Hikes
- Marina Activities
- Nordic Ski Clinics
- Bike to Work
- Trail Maintenance/Restoration
Other discounts and incentives
Full list of incentives: (note the job-type category columns for appropirate incentives)
- Verizon and Sprint
- Silverthorne Rec Center
- Nordic Pass
- Tubing Pass
- Eight Free Friends and Family Tubing Hill Passes
- Discounted Copper Ski Pass
- Use of trash dumpster and compost bins
- Merchandise and services at our facilities
- Adventure Park
- Nordic Center
- Marina
- Historic Park and Museum
- Visitor Information Center
01
Are you between 14-17 years old (not over 18)?
- Yes
- No
02
Are you able to work non-traditional work hours (ie. early mornings, nights, weekends and holidays) in all weather conditions?
- YES
- NO
03
How many years of guest service experience do you have?
- No Experience
- Less than 1 year
- 1 to 2 years of experience
- 3 or more years
04
Tell us why you are interested in this position
Required Question