Salary: $20.00 Hourly
Location : Frisco, CO
Job Type: Seasonal Part Time
Job Number: 2023-06-26
Department: Recreation Admin & Adventure Park
Opening Date: 06/26/2023
Job Description
SKI FREE @ Copper
Activity Reimbursement
Retention Bonuses
End-of-Season Bonus
Desired start date: 11/13/2023 & estimated end-of-season date: 4/7/2024
This hourly position is responsible for delivering tubing hill services to the Adventure Park guests. This includes delivering exceptional guest service by conducting safety briefings, assisting guests with tube selection, loading and unloading lifts, and controlling lane entrance and egress. Tubing attendants will also assist with ski/ride operations, special events, guest services and other Adventure Park activities.
Responsibilities
- Control tubing lane entrance by directing and assisting guest at the start of the lanes, controlling the number of people linking tubes (tubing clusters), and enforcing safety procedures. Monitor snow conditions and lane speed and adjust starting position or tubing clusters as necessary.
- Utilize established safety and risk management procedures to deliver guests, friendly safety briefings, proper lift loading and unloading. Enforce all Adventure Park safety practices, operating rules and regulations.
- Provide exceptional guest service to all Adventure Park Guests by giving appropriate information, directions and conducting all interactions with a smile, eye contact and clear communication.
- Handle repetitive questions, scenarios and tasks with professionalism, politeness and courtesy.
- Interact and maintain professional attitudes and relationships with guests, co-workers and management. Conduct one’s self in a positive, professional manner at all times using appropriate language and conversations.
- Remain alert and vigilant to provide instructions to guests and spot possible problems requiring the immediate stoppage of the lift. Respond to incidents or emergencies as covered in training manual.
- Assist with traffic flow and guest service through base area functions of ticket purchase, safety briefing, and tube selection and lift loading and unloading.
- Assist with traffic control at the run out by directing tubers to exit the lanes quickly and efficiently. Communicate with staff regarding lane speed in order to adjust starting position or size of clusters as necessary.
- Inspect all tubing equipment, lanes, and lift operations looking for any problems or safety issues that may need to be addressed. Follow established safety practices. Communicate as appropriate with other staff and supervisor about concerns or when assistance is needed
- Responsible for opening duties including included but not limited to terrain maintenance such as raking, shoveling, moving snow, lift and guest walkways, staging tubes, putting up all required signs and fencing, walking track packed areas for safety inspection, and maintain snow surface to provide safe lift load and unload areas.
- Responsible for closing duties including storage of tubes, taking down signs and fencing, trash removal and help with closing day lodge.
- Conduct daily, monthly, preseason, and other established equipment and terrain inspections.
- Completes logs as appropriate. Assist with equipment repair and maintenance.
- Utilizes on-slope communication equipment and processes to ensure appropriate terrain supervision, safety response, and customer service.
- Follow all Town of Frisco and Recreation Department policies; this includes but not limited to maintaining grooming and uniform standards.
- Work in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
- Assists in all other aspects of Frisco Adventure Park operations as necessary.
- Performs other duties as assigned by the Operations Manager/ Supervisor or other managerial staff.
Requirements
Education: High School Diploma or GED- preferred
Licenses, Certifications or Accreditations: Valid Colorado Driver’s License- preferred. CPR/AED & First Aid Certification (Provided by the Town)
Previous Work Experience: 1 year of guest service- required
Language Ability: English- required
Other: Experience with tubing or ski area operations- preferred
Additional Information
LIFTING: Does the job require weight to be lifted or force to be exerted?
Up to 10 Pounds: 2/3 OR MORE
Up to 25 Pounds: 2/3 OR MORE
Up to 50 Pounds: 2/3 OR MORE
Up to 100 Pounds: 1/3 TO 2/3
More than 100 Pounds UP TO 1/3
OTHER PHYSICAL ACTIVITIES REQUIRED: How much on the job time is spent performing the following?
Standing: 2/3 OR MORE
Walking: 2/3 OR MORE
Sitting: UP TO 1/3
Using hands to finger, hands to feel: 2/3 OR MORE
Reaching with hands and arms: 2/3 OR MORE
Climb or balance: 2/3 OR MORE
Stoop, kneel, crouch or crawl: 2/3 OR MORE
Talk or hear: 2/3 OR MORE
Taste or smell: 1/3 TO 2/3
OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:
Indoor/Outdoor: 100% outdoor
Hazardous Materials or Noise: Crowd noise and wind
Holidays/Weekends/Evenings: Yes, will be based on business needs
Equipment Used in Job: Magic Carpet, snow tubes, rakes, shovels and radios
Other: The position requires the ability to travel over snow and ice in challenging weather conditions as well as working outdoors in extreme weather conditions for long periods of time up to 4 hours.
Physical demands include walking up and downhill on snow and ice, lifting and carrying heavy objects, post-holing through snow, bending, shoveling, pulling or pushing heavy objects, raking, and standing for long periods of time.
Required to work flexible schedules including weekends and holidays between the hours of 8:00am and 9:00pm.
This position also requires speaking with guests in a crowded and fast pace environment.
Specific vision requirements for this job:
Close Vision: yes
Distance Vision: yes
Color Vision: yes
Peripheral Vision: yes
Depth Perception: yes
Ability to adjust focus: yes
We offer Town wide activities such as:
- Hikes
- Marina Activities
- Nordic Ski Clinics
- Bike to Work
- Trail Maintenance/Restoration
Other discounts and incentives
Full list of incentives: (note the job-type category columns for appropirate incentives)
- Verizon and Sprint
- Silverthorne Rec Center
- Nordic Pass
- Tubing Pass
- Eight Free Friends and Family Tubing Hill Passes
- Discounted Copper Ski Pass
- Use of trash dumpster and compost bins
- Merchandise and services at our facilities
- Adventure Park
- Nordic Center
- Marina
- Historic Park and Museum
- Visitor Information Center
01
Are you at least 18 years old?
- Yes
- No
02
Are you able to work non-traditional work hours (ie. early mornings, nights, weekends and holidays) in all weather conditions?
- YES
- NO
03
How many years of guest service experience do you have?
- No Experience
- Less than 1 year
- 1 to 2 years of experience
- 3 or more years
Required Question