About the University of Denver
Located where the Great Plains meet the Rocky Mountains, the University of Denver embodies the spirit of exploration and discovery that defines our region and our history. DU is a private institution built on exploration through research and collaboration among educators, students, and local and global communities. With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21st-century education, and a deep commitment to promoting inclusion, we open a world of opportunity to students and empower Pioneers to make a difference around the world. Through learning, scholarship and practice, students gain the experience, knowledge and courage they need to tackle big challenges in the real world and guide diverse communities and organizations.
About Student Financial Services
Student Financial Services at the University of Denver works to assist students with all billing needs. The division, which consists of the Bursar’s Office, Student Financial Services and the Pioneer ID Card Office, seeks to retain students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society Student Financial Services strives to inform and serve the DU community through effective and collaborative professionalism, by contributing to student financial competence through compassion and efficiency.
Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the team is guided by these University values: excellence, innovation, engagement, integrity and inclusiveness. The team provides fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our goals and processes are designed to retain a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and purpose.
About The Bursar’s Office
The Bursars Office is responsible for the collection and billing of tuition-related charges, as well as the administration of Federal Perkins Loans. We work with students and their families to help obtain their educational goals at the University of Denver.
Position Summary
The Advisor develops a knowledge of all billing policies and procedures associated to tuition and Federal Perkins accounts. Counsel students and parents in regards to receiving tuition statements, credit disbursements, payment options and financial aid at DU. The Advisor provides professional advising service. The Advisor evaluates and assesses documented changes in financial circumstances that occur in a students family during the course of an academic year and exercises professional judgment in making adjustments to data elements in the formula that determines the student’s ability to pay. The Advisor assists in the development of processes including the creation/updating of office policy and procedures associated with programs in which they are involved.
Essential Functions
- The Advisor works with continuing students and their families and members of the University of Denver community in a personalized way on the billing process. The Advisor works with DU students to craft a financial plan to make the University of Denver affordable.
- Requires knowledge of financial aid topics including: cost of attendance, federal and institutional need, types of aid offered, how to apply for outside scholarships, receiving outside resources, payment options, financing options, billing, disbursement dates, reapplying for aid, withdrawal, stop-out, re-admit, timelines/deadlines.
- Routinely deals with problems and issues of a highly sensitive financial and personal nature, and therefore must exhibit independent judgment, tact and diplomacy, maintain strict confidentiality, and adhere to data sharing regulations including the Family Education Rights and Privacy Act of 1974.
- Must have knowledge of Title IV, Title IX, and Federal Perkins Loan Program regulations to ensure compliance with program requirements and to protect the Universitys eligibility for program participation.
- Acquires in depth knowledge of payment and loan options to appropriately settle tuition account balance.
- All Advisors are catalysts in supporting students through various channels, including in person, email, and on the phones. Advisors are expected to support the front desk overflow, including incoming document management.
- The Advisor must have knowledge in understanding the Financial Responsibility Agreement, in doing so protecting the University from any liability and the student from incurring additional debt. The Advisor must be able to communicate in detail the student’s responsibility regarding their debt to the University.
- The Advisor must be able to advise all students on all payment options, including DUPay, DU Payment Plan, Employer Reimbursement and Third Party billing. By counseling students on their payment options the Advisor is maintaining student retention.
- The Advisor must be able to assist students with past due balances to prevent additional debt from incurring.
- The Advisor must have in depth knowledge of entire Collections process including placement, payments, recalls and paid in full accounts. This includes reentry process to the University.
- The Advisor must actively keep up to date on federal regulations, policies and procedures regarding the Federal Perkins Loan repayment process.
- The Advisor will conduct exit counseling interviews for graduating students.
- The Advisor must insure all required federal paperwork is accurate and complete for each exiting student.
- Some weeknight/weekend and holiday work is required. The Advisor may travel to student financial workshops and conferences.
Other duties as assigned.
Knowledge, Skills, and Abilities
- MS Office proficiency especially Excel; Ellucian Banner knowledge or similar student financial software.
- Knowledge of student financial processes, guidelines, and procedures
- Demonstrated skills in conflict resolution, verbal and written communication, time management, coordination and event planning, and human relations
- Proficiency with standard MS Office software applications
Required Qualifications
- 1-2 years experience working in student financial services; 2 years may be substituted for financial or customer service related experience
- Bachelor’s Degree
- Proficiency in student financial software
Preferred Qualifications
- Expert knowledge of collection process, Tuition, Third Party, and CRC Billing, and the ability to interpret and analyze student tuition accounts.
- Knowledge of professional judgment techniques is preferred.
- Ability to identify data integrity issues in and discrepancies within student financial software is preferred
Working Environment
Physical Activities
Work Schedule
Monday – Friday, 8:00 a.m. – 4:30 p.m. Some weeknight/weekend and holiday work is required. The Advisor may travel to student financial workshops and conferences.
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) August 28, 2023.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 6.
Hourly Range:
The hourly range for the position is $20.50-$22.50
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .
Please include the following documents with your application:
1. Resume
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non-discrimination-statement .
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised: August 09, 2023
Applications close: