Job Details
Level
Entry
Job Location
Loc 215 18111 Nordhoff St – Northridge, CA
Position Type
Full Time
Education Level
High School
Salary Range
$15.50 – $16.00 Hourly
Job Shift
Any
Job Category
Customer Service
Description
The Ambassador provides numerous guest services for the parking facility including greeting customers and providing instruction, directions and other information to guests in a kind and welcoming manner.
Some of the job duties include but are not limited to:
- Assisting the exit booth when machines are broken down
- Cashiering, traffic directing and completing end of shift reports
- Responsible for meeting scheduled hours for work
- Be prompt and attentive when on shift
- Maintain a neat and clean personal appearance
- Arrive and remain in complete Uniform before and during scheduled shifts
- Must be responsible in customer delivery and be self sufficient
- Respond to management’s requests as instructed
- Open doors and assist customer’s as needed
- Provide customer oversight of POF, and PIL point of sales (automated hardware)
- Instruct customers in the use of automated hardware
- Clean automated hardware daily
- Provide preventative maintenance and trouble shoot automated hardware
- Maintain cleanliness of areas where customers make payment and/or travel
- Provide traffic lane oversight when instructed by management
- Anticipate customer activity during peak periods
- Supply customers with directions and information regarding facility amenities, services, hours of operation, and local areas of interest
- Monitor and maintain safety, security, cleanliness of parking areas/levels,
- Report any vehicles/safety hazards, unauthorized personnel, and/or potential security problems to the Manager/Supervisor
- Communicate parking procedures to customers
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; maintain confidentiality of proprietary information; protect company assets
- Follow all safety and personnel rules and regulations
- Comply with quality assurance expectations and standards
- Perform other reasonable job duties as requested by Supervisor
Qualifications
MINIMUM REQUIREMENTS:
- Customer service experience preferred
- Must be 18 years old or older
- Cashier experience a plus
- Must be able to bend and squat frequently
- Standing/Walking for long periods of time.
- Must be able to lift, push and pull up to 25 lbs
- Take an Integrity Survey
- Willingness to undergo a Background Check