Animal Care & Control Office Assistant

Salary: $40,200.79 Annually

Location : Nashville, TN

Job Type: Full Time Health Civil Service

Job Number: HEA06708

Department: Health

Division: Animal Control

Opening Date: 08/10/2023

Closing Date: 8/20/2023 11:59 PM Central

Position Description
Do you have enough self-confidence to be the first face a pet owner sees in our facility? If you are, you will be comfortable working with dogs and cats and communicating with their owners. The ability to deal with a diverse population is a must. From answering calls, managing inquiries, to talking with citizens regarding everything about lost and found, injured and healthy, dogs, cats and other critters, our Office Assistant is a naturally fast-paced individual who effectively multitasks and communicates with a high degree of professionalism and has a strong work ethic.

If you have any questions about this position please contact MPHD HR at (615)-340-5640
Typical Duties

• Greet, communicate effectively with, and actively assist patrons.
• Receive and respond to a variety of emergency and non-emergency, animal related calls for service, information, and complaints.
• Screen and respond to inquiries and complaints, provide information on policies and procedures, and transfer to other staff, as appropriate.
• Operate a multi-line telephone console and process and enter complaint information into a computer-aided animal control dispatch system; determine the level of priority, and assign calls for service to Animal Control Officers and other staff.
• Perform administrative support work such as word processing, creating spreadsheets, data entry/retrieval, and functions that may require interpretation, judgment and determining appropriate processes to be used.
• Reviews forms, data, and other documents and information to ensure accuracy and conformance to established procedures and/or policies.
• Maintains shelter activity calendar for the use of conference rooms and scheduled functions.
• Collect, process, and record financial information and transactions for fees collected.
• Handle animals during intake, including but not limited to transporting animal from confinement space to alternate confinement space and providing vaccinations.
• Promote a caring attitude toward all animals and treat animals humanely and with compassion at all times, regardless of circumstances, including those that are sick, injured, feral, or aggressive.
• Demonstrates MPHD’s core values of Professionalism, Respect, Integrity, Dedication, and Equality (P.R.I.D.E.) when interacting with the public and employees of the Metropolitan Government.
• Support and participate in departmental response to disaster and emergency events.

Minimum Qualifications
Education and Experience
High school diploma required.
Requires 2 years of related administrative support experience or an equivalent combination of education and experience.

Licensure
Valid driver’s license, use of personal vehicle, and maintenance of valid personal vehicle insurance as required by Tennessee Law.

Working Environment/Physical Demands
Requires sedentary work that involves sitting most of the time, but may involve walking or standing for brief periods of time, exerting up to 40 pounds of force on a regular and recurring basis, and routine keyboard operations.
Humanely restrain an animal.
Use protective clothing or gear.
Must receive pre-exposure rabies vaccinations.
May risk exposure to toxic and caustic chemicals, and animals/wildlife, including exposure to animal bites, scratches, and diseases such as Rabies, Ringworm, Lyme disease and Zoonosis.

Candidates with accreditations earned in a foreign institute are encouraged to apply, however at the present time MPHD is not sponsoring individuals through any of the US Government’s employment-based immigration programs.MPHD seeks to be a socially and culturally responsive organization that acknowledges and addresses historical and current inequities in our public health promotion and practice. Successful candidates will demonstrate the ability to work with multicultural communities.

Full-time, Civil Service positions –
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year