Salary: $44,241.60 – $54,392.00 Annually
Location : County of San Diego, CA
Job Type: Regular – Full time
Job Number: 23277806
Department: Animal Services
Division: Animal Services Admin
Opening Date: 07/03/2023
Closing Date: 7/12/2023 11:59 PM Pacific
Job Summary
The County of San Diego, Department of Animal Services has an immediate opening for an
Animal Services Dispatcher
Interviews will be held the week of August 14, 2023. Job offers will be made the same week.
THIS POSITION IS ELIGIBLE FOR APPOINTMENT AT STEP 1, $44,241.60 ANNUALLY.County employees are subject to the County Promotion Rule for Step Placement in Accordance with Compensation Ordinance 1.3.5.
Future Salary Increases
** July 2024 – 5.65% increase to base pay (2.75% Across-the-Board + 2.90% Market Increase)
In addition to the base salary, employees receive:
- Overtime pay for working County-observed holidays
- Night Shift Premium
- Bilingual Premium, if available
The County of San Diego, Department of Animal Services provides animal sheltering and animal control services for the unincorporated areas of San Diego. Animal Services has two shelter locations: Bonita and Carlsbad. The department has been recognized for its excellent public service, high integrity, compassionate animal care, new facilities and outstanding team work.
Animal Services Dispatcher’s are responsible for receiving requests for service by telephone and dispatching routine and emergency calls to Animal Control Officers in the field regarding state and local animal cruelty and regulatory laws, in addition to other law enforcement animal control functions as well as shelter operations. Incumbents will work various shifts with mandatory overtime including holidays and weekends.
The Animal Services Dispatcher differs from the Sheriff’s Communications Dispatcher in that the latter receives and acts upon emergency and routine calls in the areas of law enforcement, fire, and medical operations primarily concerning people.
“” to review the complete job description including minimum qualifications, examples of duties, essential functions, etc.
For more information and a direct link to the County of San Diego Department of Animal Services
Hiring Timeline and Dates:
The timeline for this recruitment is outlined below.
- Job Offer and Background Process begins week of August 14, 2023. Note: Current County employees may be excluded from additional background screening.
- Pre-employment Medical Screening: Approximately 3 days following successful background investigation results.
- Anticipated Start Date: Start date will be based upon successful completion of medical screening or other mutually agreed upon date
If you are not selected for this interview process, you may have the opportunity to compete for future vacancies.
Education and/or Experience:
Six (6) months of full-time experience as a dispatcher, telephone operator, or clerk responsible for receiving, evaluating, and responding to inquiries or complaints.
The Department of Human Resources removes personally identifiable information from all recruitments. This practice, called Blind Applicant Screening, hides a candidate’s personal information that could influence or bias a hiring decision. Personal information includes name, phone number, address, gender, age and race. This process helps contribute to a fair and equitable selection process leading to a more diverse and inclusive workforce.
The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application.
Resumes will not be accepted in lieu of the application Work History and/or supplemental questionnaire.
Condition of Employment:
As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. Current County employees may be excluded from this process.
Evaluation process:
Qualified applicants will be place on a six (6) month employment list based on scores received during the evaluation of information contained in their employment application. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.
Note: Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis.
As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.
The County of San Diego offerspreferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.
Do you need assistance translating your military experience into civilian experience? This tool can help!
The County of San Diego and its employees embrace the vision of: a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our as well as our commitment to serve everyone, to build a that will create a County that works for all.
Under California Government Code Sections 3100 – 3109, public employees are designated as disaster service workers. The term “public employees” includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.
The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.
Click here to see the Non-Management Benefits Summary (NMG-NCL)
01
Please be sure to answer the following questions in a thorough, complete, and truthful manner, as your responses may be used to determine your overall score. Please note that if you are invited to a selection interview(s) by the department, your responses to the following questions may be subject to verification. Please do not respond to supplemental questions with “Refer to Resume.” The experience indicated in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application.Do you understand this information?
- Yes
- No
02
Do you have six (6) months of full-time experience as a dispatcher, telephone operator, or clerk responsible for receiving, evaluating, and responding to inquiries or complaints? Your experience must be verifiable in the Work Experience section of your application.
- Yes
- No
03
Working Condition: Are you willing to work the following work shifts? Please note: If you do not select all of the work shift options, you will be disqualified from being placed on the eligible list for this recruitment.
- Nights
- Mandatory Overtime
- Holidays
- Weekends
- None of the above
04
Working Condition: Are you willing to work under stressful conditions due to the volume and emergency nature of calls received? These calls may consist of inquiries, complaints, and/or demands from hostile or irate customers. Please note: If you respond “no”, you will be disqualified from being placed on the eligible list for this recruitment.
- Yes
- No
05
Do you have any experience using any of the following equipment?
- Operating multiple telephone lines
- Computer terminal
- Two-way radio system
- Cell-phone
- None of the above
06
Do you have experience interpreting and responding to questions regarding laws, regulations, and ordinances?
- Yes
- No
07
If you responded yes to the previous question, please describe your experience in interpreting and responding to questions regarding laws, regulations, and ordinances. In your response, please include your 1) Employer, 2) job title, and 3) a brief description of your experience. If this does not apply, please indicate “n/a”.
08
Where did you first hear about this job opportunity?
- San Diego County website
- Governmentjobs.com
- Veteran Outreach / FFSC
- Mana de San Diego
- Family, Neighbors, Friends
- County Employee Resources Group
- College/University Career Site
- County Social Media
- Indeed
- Voice and Viewpoint
- California Animal Welfare Association
- Other
09
If you answered “Other” to the question above, please indicate where you first heard about this job opportunity. If this does not apply, please indicate “n/a” below.
Required Question