The IT- Business Applications Manager builds and leads local and offshore technology teams to ensure alignment and support of CONAM’s business objectives. Maintains and upgrades SAAS environment to ensure a secure, dependable and highly available application platforms. Demonstrated knowledge and understanding of application development lifecycle, application infrastructure, relational databases, product review and configuration and ERP management.
Salary Range is $110,000-$115,000
Duties and Responsibilities:
Responsibilities include, but are not limited to, the following:
System Management:
- Ownership for managing all business applications including implementation, upgrade/maintenance, retirement, integrations, configuration, and security with a focus on security and privacy
- Partnering with all application vendors including product ordering/cancellation, billing reconciliations and escalation of critical or stalled issues and roadmap alignment
- Ensures all critical applications operate efficiently, safely and in accordance with Service Level Agreement (SLA) and industry best practices
- Owns custom report development program
- Responsible for management of internal helpdesk platform
- Maintains a knowledge of vendors and products in the industry and regularly reviews
Program Management:
- Annual review of IT applications to ensure accuracy, validity, and inclusion of annual initiatives
- Oversees property transitions to ensure application related tasks are completed on time and owns communication to other teams/departments
- Respects privileged system/data access and audits regularly with access management specialist
- Schedules and coordinates key software updates with other departments to ensure successful updates without impacting business functions
Team Management:
- Responsible for managing IT support team, including hiring, performance reviews and disciplinary actions
- Fosters a positive and productive work environment by building and managing a high performing team focused on customer support and service level agreements
- Participates in identifying, vetting and managing contractors for projects and ongoing support needs
- Partners with training resources to ensure awareness of application changes, upgrades and known issues as well identifying trends from support to improve training experience and effectiveness
- All other duties as assigned.
Knowledge, Skills, and Abilities
- Minimum three (3) years of progressive IT support/helpdesk experience required, bachelor’s degree in Computer Sciences or associated discipline or the equivalent work experience preferred.
- Proven experience with the implementation, evaluation, support and management of business applications (including ERP platform) for a large organization required.
- Deep understanding and comfort working with relational databases required.
- Security awareness including checks and balance best practices, separation of duties for SOX purposes and regular user audits required.
- Experience leading IT support team required.
- Management of custom report internal development process required.
- Strong communication skills, written and verbal, including technical documentation and system configurations required.
- ITIL certification preferred.
- Previous ERP system implementation preferred.
- SSRS experience preferred.
- Multifamily industry software/vendor awareness preferred.
- Experience managing remote team members/contractors preferred.
- Awareness of basic accounting principles preferred.
Job pay bands are available upon request. Job pay bands are established based on a multi-state national range. All job offers will consider a wide range of factors to include geographic location and benefits, including discounted housing if applicable, specific to the position and location.