Description
POSITION: Applications Engineer I
DIVISION: Metrology and Analysis Systems Division (MAD)
COMPANY: Hitachi High-Tech America, Inc. (“HTA”)
TRAVEL: Up to 30%
REMOTE WORK: Onsite 90% / Remote 10%
EXPECTED PAY RANGE: $119,481 – $164,286
This pay range is for the position’s base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.
POSITION SUMMARY
The Applications Engineer I (AE) is responsible for the technical product support for all defect metrology or analysis systems sales activities. The AE will conduct demonstrations, develop applications, and provide defect metrology or analysis systems training to customers. AE’s will provide customer application training in order to complete tool installation and acceptance tests. AE’s use considerable judgment and initiative independently. AE’s are expected to work on special projects to improve overall department efficiency. AE’s will provide applications support through classroom training, phone support, and through direct work performed at customer facilities. Generally, the AE requires minimal supervision and has knowledge across multiple product lines.
PRIMARY RESPONSIBILITIES
- Technical product support for all defect metrology or analysis systems sales activities
- Provide applications support for customers through recipe automation audits
- Support installs or setup equipment at sales shows
- Develop training and demonstration materials
- Maintain appropriate records of all work performed and training activities
- Manage and maintain traveling inventory according to department policy and procedure
- Set and keep appropriate schedules for training on the assigned customer site
- Provide highly detailed documentation for the purpose of customer and/or Field Service Engineer training
- Comply and adhere to company policies
- Must have and retain valid driver’s license in resident state. Must be insurable by our insurance company
- Must be eligible for and receive company credit card
- Portray professionalism and pride in appearance while conforming to policy
- Exhibit a positive attitude to all employees and customers
- Protect and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.)
- Willingness to relocate and travel
- Other duties as assigned
EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS
- AS degree in Engineering or equivalent combination of education and experience
- BS degrees in Electronics Engineering is a plus
EXPERIENCE and TRAVEL REQUIREMENTS
- Strong work ethic (i.e., On time to work and training, on time completion of assignments, strong preparation for assignments, effective teamwork, etc.)
- Experience using Microsoft Suite with focus on Excel, PowerPoint, Word, and Outlook
- Experience using UNIX is a plus
- Travel up to 30%
KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS
- Ability to effectively communicate information to customers and manager regarding all activities and schedules
- Basic knowledge and understanding of Physics and Chemistry
- Strong verbal and written communication skills with management, co-workers, internal and external customers
- Ability to work with no instructions
- Ability to work on assignments that are complex utilizing considerable judgement and initiative
- Ability to give training classes or on-the-job training (OJT) on complex system theory to both Field Service Engineers and customers
- Ability to complete provide advanced customer training
- Ability to effectively interface with customers, service department personnel and others
- Equipment specific operation skills
- Understanding of equipment electronics
- Equipment specific operation skills
- Ability to give advanced customer training
- Ability to assist other Field Service Engineers with problems they encounter in the field
- Ability to transfer technical knowledge to less experienced engineers through OJT or classroom training
- Ability to work independently with no supervision
- Ability to successfully complete complex problems
- Ability to use considerable judgement in resolving problems and making recommendations
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]