Salary: $7,032.37 – $8,547.91 Monthly
Location : Chula Vista, CA
Job Type: Permanent, Full-Time
Job Number: 23308810
Department: Information Technology
Division: IT Programming
Opening Date: 10/09/2023
Closing Date: 11/6/2023 5:00 PM Pacific
Description and Essential Functions
To install/integrate, test, maintain and monitor the performance of software products; to provide technical support to users of a multi-client, multi-vendor software environment; to confer with end users to determine types of software required; to train and support end users in the use of equipment and software; and to perform related work.
Distinguishing Characteristics: This is the full journey-level class within the Application Support Specialist series and has the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise. Employees in this class are distinguished from the Senior Application Support Specialist in that the latter is generally assigned more complex and difficult work projects, including technical and functional guidance of assigned staff.
Supervision received and exercised: Receives direction from the Applications Support Manager.
Essential Functions: Functions may include, but are not limited to, the following: support end users in application functionalities and implement software modifications to meet product/platform connectivity needs and specialized user requirements, including report writing; serve as the administrator for assigned applications; set up new users and delete users as required including assigning appropriate security levels for assigned applications; train end user personnel in the use of systems or applications; serve as a resource for specified applications; provide technical assistance regarding connectivity to other peripheral equipment; identify and resolve network systems problems related to the integration of the assigned application(s) and network application connectivity and routing requirements and issues; consult with end users, management, staff and vendors in the identification and resolution of computer systems software problems and/ordifficulty; install application updates as needed; apply patches and develop procedures to ensure consistency of applied patches; coordinate installation availability of the application; assist with the analysis, evaluation, testing and implementation of computer systems for assigned applications and/or user groups; may create specifications for systems to meet business requirements and enhance performance; use report-writing tools unique to supported applications and use SQL-based reporting software to create data extractions, spreadsheets and reports that meet end-user specifications; perform configurations on systems and applications, implements custom interfaces, reports, and data exchanges; prepare and update user manuals and documentation, user guides and training materials; perform routine maintenance and operations as required; build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service; perform other duties related to this position as assigned.
Minimum Qualifications
Any combination of education and/or experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be two years of progressively responsible professional experience in information technology and/or programming, including design and/or development of systems and procedures AND training equivalent to a bachelor’s degree in computer science, information technology or closely related field. (Knowledge of specific applications and systems will vary depending on assignment and will be specified on the job announcement.)
Knowledge, Skills and Abilities / Physical Demands and Working Conditions
Knowledge, Skills and Abilities
Knowledge of: principles and practices of computer science and information systems; use, troubleshooting, and maintenance of enterprise-level software applications – for example: Tyler Enterprise ERP (Munis), Tyler Cashiering, Tyler Utility Billing, Accela Permitting, Microsoft Office 365, UKG Telestaff, or others; use and maintenance of help desk ticketing systems; role-based security and the ability to restrict system access to authorized users; relational database design, implementation, and management; SQL for database query and analysis; report writing principles and implementation; broad knowledge of assigned areas’ operations, business requirements and information technology needs; English usage, spelling, grammar, and punctuation; network routing and data transmission troubleshooting and design. Ability to: demonstrate strong analytical, problem solving, and conceptual skills; train end users as required; communicate clearly and concisely, both orally and in writing, with the ability to express complex technical concepts in business terms; operate various computer software applications related to assignment; apply sound judgment and interpretation based on acquired knowledge in circumstances where limited standardization exists; exercise discretion in the use of confidential information; establish and maintain effective working relationships with those contacted in the course of work; work with various cultural and ethnic groups in a tactful and effective manner.
Physical Demands and Working Conditions: On a continuous basis, sit at desk for long periods of time; intermittently stand and walk. Intermittently twist and reach office equipment above and below shoulders; use telephone, write or use keyboard to communicate through written means; use a computer keyboard on a regular and continuing basis; lift up to 10 pounds. See in the normal vision range with or without correction to read typical business documents and computer screens; hear in the normal range with or without correction. Primary work is in performed indoors in a carpeted and air-conditioned office environment with fluorescent lighting and moderate noise level; there is some exposure to the external environment when going to outlying offices. Work is frequently disrupted by the need to respond to in-person and telephone inquiries. Employees may be required to work during irregular work hours such as evenings, weekends and holidays as needed.
Additional Information
Recruitment No. 23308810
To be considered, applicants must submit a City Application by 5:00 p.m. on the closing date listed. Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process. All notices will be sent via e-mail. If e-mail address is unavailable, notifications will be sent via standard U.S. mail.
Unless otherwise noted, a passing score must be achieved at each step of the selection process in order to have your name placed on the eligibility list for hiring consideration. Note that the examination materials for this recruitment are validated, copyrighted and/or inappropriate for review.
The eligibility list established as a result of this recruitment will be for a duration of six (6) months, unless otherwise extended.
Middle Management/Professional Benefit Summary: Click
01
The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. Failure to complete the “Work History/Experience” section of the employment application will result in your application not being considered. Please do not refer your response to your resume. A resume will not be considered in determining your qualifications.
- I have read and acknowledge the instructions stated above.
02
Education
Which of the following best describes your highest level of education?
- Master’s degree
- Bachelor’s degree
- Associate’s degree
- Some college
- Completion of high school education
03
Which of the following best describes your major field of study?
- Computer Science
- Information Technology
- Management Information Systems
- Software Engineering
- Other field
04
If you responded ‘other field’ in Question 3, please describe your major field of study below:
05
Experience
The Applications Support Specialist is the full journey level class within the Application Support Specialist series. This position installs/integrates, tests, maintains and monitors the performance of software products; provides technical support to users of a multi-client, multi-vendor software environment; confers with end users to determine types of software required; and trains and supports end users in the use of equipment and software.
We are seeking information technology professionals with knowledge and skills in various enterprise-level software applications. The experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position. Experience limited to providing technical assistance to computer users, responding to questions and resolving problems concerning use and installation of hardware and/or software, and/or setting up equipment and performing minor repairs to hardware, software or peripheral equipment are not qualifying.
The questions below represent areas in information technology that will be performed by the Applications Support Specialist. The responses you provide to these questions will be used in combination with your application to determine whether you meet the qualification requirements. Failure to provide detailed and complete information may result in your application being rejected.
I have read and acknowledge the statements and instructions stated above.
- Yes
- No
06
Describe your professional information technology experience, which includes an application support role; including, troubleshooting and issue resolution, technological solution assessments, systems integrations, software maintenance/update management, system/security administration, SQL knowledge, and report writing.
Your response must include and FOLLOW the format below. Treat each change in position or employer separately. Provide the following for EACH change in position or employer.
A. The name of employer;
B. Your official job title;
C. Length of experience (Number of years/months);
D. Number of users or clients served; and
F. Description of duties that support this experience.
Note: Responses that are incomplete, do not address all of the items above, “See Resume” response, or responses in a narrative format will result in your application being rejected for lack of information.
If you do not have experience, please indicate “no experience” below.
07
Process Analysis: Describe your experience performing IT-related business process analysis. Include descriptions of up to three (3) projects.
Your response must include and FOLLOW the format below.
A. Your job title;
B. Length of experience (years/months)
C. Describe your roles and responsibilities;
D. Your findings and recommendations provided based on the analysis; and
E. Outcome of the project
Note: Responses that are incomplete, do not address all of the items above, “See Resume” response, or responses in a narrative format will result in your application being rejected for lack of information.
If you do not have experience, please indicate “no experience” below.
08
Enterprise-level software applications: Do you have experience in the use, troubleshooting, and maintenance of the following enterprise-level software applications? Mark all that apply.
- Tyler Enterprise ERP (Munis)
- Tyler Cashiering
- Tyler Utility Billing
- Accela Permitting
- Microsoft Office 365,UKG Telestaff
- Other
- None of the above
09
If you responded “other” in Question 8, please indicate below the enterprise-level software application below.
10
For the software application(s) you marked in Question 8, please provide a detailed description of your experience.
Your response must include and follow the format below:
A. Specify the software application (example: Tyler Enterprise ERP);
B. Name of organization/employer;
C. Your position title;
D. Length of experience (years/months);
E. Your role and specific responsibilities that support experience in this application.
Note: Responses that are incomplete, do not address all of the items above, “See Resume” response, or responses in a narrative format will result in your application being rejected for lack of information.
If you do not have experience, please indicate “no experience” below.
11
APPLICANT’S ACKNOWLEDGMENT – NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL)
The City of Chula Vista’s Human Resources Department uses electronic mail (e-mail) to notify applicants of important information relating to the status and processing of your application. We do so as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Therefore, as an applicant, you are hereby advised of the following:
1. Ensure that the email address and contact information you provide is current, secure, and readily accessible to you. Do not share email addresses. Spam or other filters should be adjusted to accept our emails. We will not be responsible in any way if you do not receive our emails, i.e., for the non-delivery of email or if you fail to check your email-box on a timely basis, etc.
2. Read any notices we send carefully and in a timely manner. Follow further instructions, if any. We recommend that you print and keep a hard copy of our notices for your records.
- I acknowledge that I have read, understand, and agree to the above.
Required Question