Salary: $18.69 – $22.67 Hourly
Location : West Hollywood, CA
Job Type: Temporary
Job Number: 23-60909-02
Department: Community Services
Division: CS – Recreation Services
Opening Date: 09/01/2023
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: Non-Rep
JOB SUMMARY
Under supervision, the Aquatics Aide performs customer service tasks at an aquatics public counter, including providing information to the public and completing online registrations for patrons. The Aquatics Aide also acts as a locker room attendant and monitors locker rooms and secured pool supply areas and may assist in the instruction of swim lessons and exercise classes. This is an excellent entry level opportunity for those with a passion for the field of recreation and aquatics or an interest in public service!
- No experience required, however, the ability to learn to use a variety of software programs is preferred.
- Availability to work a flexible schedule including weekends, holidays and/or on-call status is essential.
Important Dates:
- Job Application Deadline: Open Continuous. Apply early to receive priority consideration.
- First Interviews: September 20th
- Mandatory Training Dates: October 10th; and November 5th or November 18th (may select one date in November)
Job flyer:
EXAMPLES OF DUTIES
ESSENTIAL JOB FUNCTIONS:(All responsibilities may not be performed by all incumbents.)
- Provides aquatics public counter customer service functions including: providing information and assistance at aquatics public counter; answering phones; receiving and receipting fees and taking registration information; creating and distributing brochures, flyers, etc.; and completing cash reports.
- Checks in patrons entering the pool area.
- Assists with registering patrons for aquatics programs.
- May assist with the instruction of swimming lessons and exercise classes.
- Monitors locker room; checks property in and out; and performs locker room attendant duties assigned.
- Enforces proper patron conduct by communicating pool health and safety regulations.
- May respond to emergency situations in an aquatic environment.
- Performs cleaning and light maintenance duties, as needed.
IMPORTANT JOB FUNCTIONS:
- Provides direct assistance and customer service functions to general public and patrons.
- Monitors and inspects pool areas and locker rooms.
- Reports safety concerns and hazards.
- Assists with setting up staffing equipment during events and monitoring inventory.
- Performs other related duties as assigned.
MATERIAL AND EQUIPMENT USED:
- Computer
- General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED
Education and Experience:
- High school diploma or GED (desirable)
- No prior experience is required.
Licenses and Certifications:
- CPR/First Aid/AED Certification (must attain within three months of hire)
NOTE: The City of West Hollywood, Recreation Services Division will provide the certification courses to qualified, passing candidates. Employment is contingent based upon successful completion of the required certifications.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- Pool safety rules and regulations
- Basic operations, services and activities of recreation programs, activities and events.
- Basic maintenance and repair of equipment.
- First aid and CPR.
Skill in:
- Customer service and guest relations.
- Effective communication.
- Problem solving.
- Using tact, discretion, initiative and independent judgment within established guidelines.
- Performing routine cleaning and small repairs as directed on all assigned equipment.
Abilities:
- Ability to communicate in English both orally and in writing at the appropriate level.
- Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to establish and maintain effective working relationships with others.
- Ability to perform mathematical calculations at the appropriate level.
- Ability to learn to use a computer to perform the essential and important job functions.
- Ability to learn and follow City and departmental policies and procedures.
While performing the essential functions of this job, the incumbent is regularly required to sit; use hands to finger, handle, or feel objects; ascend and descend stairs; maintain body equilibrium to prevent falling when walking, standing, crouching, or running; move about on hands and knees; bend body downward and forward, requiring full use of the lower extremities and back muscles; reach with hands and arms; speak and hear; and push, pull and/or lift up to 10 pounds frequently and up to 50 pounds occasionally.
Working Conditions:
- Work is performed in a normal office environment and at recreation facilities (parks/pools) where there may be extreme temperatures, exposure to sun, dirt and/or dust.
- The incumbent’s working conditions are typically moderately loud.
- Working time requires irregular hours, various shifts, weekends, holidays and/or on-call status.
This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.
This position is a temporary position and not eligible to participate in any benefit programs of the City, except those mandated by federal or state law.
Temporary employees will receive leave accruals based upon actual hours worked with eight (8) hours paid vacation for every 160 actual hours worked and one (1) hour of paid sick leave for every 20 actual hours worked with a maximum sick leave accrual of 48 hours. Eight (8) hours paid holiday time will be granted to temporary employees who have 70 or more hours of paid time in the pay period in which the recognized City holiday occurs.
If an employee reaches 1,000 hours within a fiscal year (July 1st to June 30th), they are then enrolled in PERS (Public Employees Retirement System).
01
The following Supplemental Questionnaire is part of the examination for this position and will be used in determining your qualifications. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. The hiring department will review each answer to evaluate your qualifications. Responses such as “See Resume” or “See Application” will result in your application not being considered.
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of West Hollywood.
By continuing in the recruitment process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge. If you are selected to continue in the recruitment process, your qualifications may be evaluated through employment verification, reference checks, and written, skill assessment, and oral examinations.
Select “Yes” to reflect that you have read and understand this statement.
- Yes
- No
02
Pursuant to California Public Records Code 5164, all applicants for positions involving supervisory or disciplinary authority over any minor must complete and submit a CPR Code 5164 Supplemental Questionnaire prior to the time of hire. Please note: minors (persons under 18 years of age) are not required to complete the supplemental questionnaire.
- I am 18 years of age or older.
- I am under 18 years of age.
03
Do you have a High School Diploma or GED?
- Yes
- No
04
Do you have a valid CPR/First Aid/AED Certification?
- Yes
- No
05
Please describe any experience or familiarity you have in an aquatic environment.
06
Please describe your experience learning or using new software. If applicable, please include your experience with web-based registration software (ie ActiveNET).
07
If you are selected for this position, you must attend mandatory training on 10/10/2023 and on 11/5/2023 or 11/18/2023 (may select one date in November).
By selecting ‘Yes’ below, I acknowledge that I am aware of the mandatory training dates.
- Yes
- No
08
The Aquatic and Recreation Center operates during the following hours. By clicking ‘Yes’ below, I acknowledge that I may be required to work nights, weekends, holidays, and/or on-call during these hours.
Monday, Tuesday, Thursday, and Friday: 5:30am – 9:30pm
Wednesday: 5:30am – 7:30pm
Saturday and Sunday: 6:45am – 5:30pm
- Yes
- No
Required Question