Salary: $17.56 Hourly
Location : Georgetown: 1855 S/E Inner Loop, TX
Job Type: Full-Time
Job Number: 14.02383
Department: Animal Services
Opening Date: 07/25/2023
Closing Date: Continuous
FLSA: Non-Exempt
JOB SUMMARY
Reporting directly to the Administrative Manager, responsible for front-desk operations and customer service at the Williamson County Regional Animal Shelter (WCRAS). Level I of II in Animal Services Specialists.
EXAMPLES OF WORK PERFORMED
- Performs front-desk reception and customer service
- Processes intake of stray, owner-surrendered, community cats, and rabies-quarantine animals
- Reviews animal microchip data: may contact microchip company, veterinarian and/or registered pet owners to facilitate return
- Records documentation of animal health, behavior, medication, and vaccination status
- Reviews and processes applications and provides counseling for adoptions and fosters
- Processes payments, issues receipt and balances a cash drawer
- Performs data entry and maintains electronic documentation files
- Receives and distributes deliveries of supplies and donations
- Performs janitorial duties to maintain the administrative areas of the shelter
- Follows all safety measures and policies, including proper animal restraints and reading animal behavioral cues, and promptly reports any safety incidents to leadership
- Performs special duties as assigned
ORGANIZATION RELATIONSHIPS
- Reports directly to – Administrative Manager
- Direct Reports – No
PHYSICAL DEMANDS
- Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
- Position involves lifting and carrying of animals and equipment up to twenty-five (25) pounds, and exertion of up to twenty-five (25) pounds of force to move objects
- Ability to hear and/or see alert cues regarding animal and staff security
ENVIRONMENTAL FACTORS
- Work is primarily indoors in an air-conditioned environment
- Frequent handling of animals, including contact with waste and blood
- Exposure to unpleasant smells and a noisy and wet environment associated with a shelter
- Exposure animals that are agitated or injured that may attempt to bite or scratch
IRREGULAR HOURS
- Flexibility to work evenings, weekends, and holidays is a schedule requirement
- May be deemed essential personnel for emergency situations at discretion of Director
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
MINIMUM QUALIFICATIONS
- High school diploma or equivalent
- One (1) year of administrative experience, preferably in a customer-service role
- One (1) year cash-handling experience
LICENSES AND CERTIFICATIONS
- Required within thirty (30) days of employment
- Valid driver’s license
PREFERRED QUALIFICATIONS
- Three (3) years of administrative experience, preferably in a customer service role
- Experience in animal behavior, health, or welfare field
- Bilingual (Spanish)
EMPLOYMENT TESTING
- Employment is contingent on passing any post-offer pre-employment screening as listed below:
- Criminal background check: Yes
- Motor Vehicle Record check: Yes
- Drug screening: Yes
- Physical exam: No
- Psychological exam: No
- Additional: N/A
SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org/hr.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICYWilliamson County is a tobacco free workplace. The use of tobacco and non-tobacco products such as vapor, e-cigarettes and the use of chewing tobacco or like products is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.
The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.
01
Do you have a high school diploma, or equivalent?
- Yes
- No
02
Do you have at least one (1) year of clerical experience in a professional office environment, including cash handling, data entry and multi-tasking?
- Yes
- No
03
Do you have experience in customer service and receptionist/office services coordination?
- Yes
- No
04
Describe a recent situation when you successfully assisted a dissatisfied and angry customer.
05
This position requires shift work outside of “traditional business hours” per departmental needs. Are you willing/available to work non-traditional work schedules including evenings, weekends and holidays?
- Yes
- No
06
Do you possess or have the ability to obtain a valid driver’s license within 30 days of hire?
- Yes
- No
07
How many years of administrative experience do you have?
- None
- Less than 1 year
- More than 1, less than 2 years
- More than 2, less than 3 years
- More than 3, less than 4 years
- More than 4, less than 5 years
- More than 5 years experience
08
Are you able to work under pressure, in a high-volume office, to meet departmental deadlines?
- Yes
- No
09
A preferred qualification is for an applicant to have experience in animal behavior, health or welfare field(s). Do you possess this experience?
- Yes
- No
10
Due to the nature of this position, the successful applicant must be able to pass a criminal history background check and drug screen (provided by County). I am able to meet this requirement.
- Yes
- No
11
I fully understand that this position requires constant exposure to, and interaction with, animals and animal waste. I am comfortable with this requirement.
- Yes
- No
12
Please provide a brief statement introducing yourself and illustrating why you should be considered as the most qualified individual for this position.
Required Question