Salary : $96,590.00 – $120,740.00 Annually
Location : Bloomington, IL
Job Type: Full-Time
Job Number: 00288
Department: Arts & Entertainment
Opening Date: 05/15/2023
Closing Date: 6/5/2023 11:59 PM Central
Hours/Shift: Mon – Fri 8am-5pm
Description
The incumbent is an integral member of the Arts and Entertainment team. Develops and implements department-wide policies and procedures that provide guidance and structure to staff across the department. Serves as a role model for others to follow, while ensuring efficient and effective ongoing operations.
Examples of Duties
This list may not include all tasks and/or knowledge which may be expected of the employee, nor does it cover all specific duties which may be required. Other duties may be assigned.
- Provides extraordinary guest service which positively affects interactions with tour managers, clients, customers, talent, and team members and has the resiliency to deal with difficult guests in all types of business conditions. Trains staff members to provide the same extraordinary service. Possesses the ability to work harmoniously with co-workers.
- Works with the executive team with pre-production, advancement of all shows, contract negotiations, and post-production. Ensures appropriate advertising, billing, and facilitation of all acts. Focuses on maximizing ticket sales and yielding revenue in both the BCPA and Grossinger Motors Arena.
- Ensures ambiance, furniture, fixtures, and equipment cleanliness and quality of all venues is managed. Works with facility management staff as needed to keep quality controls and preventative maintenance plan. Creates an atmosphere that induces guests to want to return, giving each a positive experience. Implements, oversees, and ensures accurate inventory control for all Arts and Entertainment equipment.
- Assists Director in operating and overseeing department standards, guidelines and objectives and maintains other administrative processes such as budgets and staffing to ensure proper planning, efficient and effective operations. Assists with developing and administering capital, operating, and staffing budgets.
- Assists with implementation and oversight of the planning of all entertainment events and property venues to develop high quality entertainment schedules in all outlets.
- Prepares and ensures weekly entertainment pay schedule is confirmed and coordinated with the Finance Department. Works through industry channels and contacts to provide quality entertainers and performers. Manages partnerships and performance of third-party promoters
- Reviews contracts and terms with executives and legal counsel to ensure commitments, requirements, etc. are adhered to. Maintains professional relationship with all artists and performers. Works with entertainment partners, such as Live Nation and third-party promoters to select and price entertainers and artists. Provides direct oversight and supervision of box office, usher and production staff
- Ensures the adequacy and accuracy of all entertainment advertising in all forms of media by working with the Marketing Department.
- Attends and participates in meetings, completing follow up as assigned. Works closely with IATSE, Food and Beverage teams, catering/special events, the Accounting department and Marketing department. Provides consistent and thorough communications to all areas. Performs work regularly and predictably.
- Assumes duties of the Director in his/her absence which may include attending evening City Council meetings, special meetings, and making presentations to elected officials and to the public.
Typical Qualifications
General Skill Levels
Knowledge of:
- Current arts and entertainment management, planning, program development and marketing theory and practice.
- Safe work practices as related to the duties of the position. The operation of entertainment facilities to provide a safe and enjoyable experience for the public.
- Customer-focused approaches as related to the duties of the position.
- Principles of leadership, supervision, training, mentoring, and coaching.
- Managing within a collectively bargained work environment.
- Computer spreadsheet, word processing, email and internet programs related to performing the essential functions of the job.
- Report preparation methods and techniques. Basic mathematics including simple descriptive statics such as percentages.
- Developing and managing within a budget.
- Various city, state and federal codes and requirements for proper completion of work.
Skills in:
- Communicating clearly, effectively, and professionally both orally and in writing.
- Developing and setting goals in conjunction with others. This includes working effectively with others including employees, unions, the public and elected officials to achieve common goals.
- Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with minimum direction.
- Leading, supervising, directing, coaching, mentoring, and training direct reports.
- Using tact, discretion, initiative, and independent judgment within established guidelines.
- Analyzing operational situations and implementing improvements and solutions to problems.
Ability to:
- Identify safe and unsafe work processes and environments. Communicate and train employees on work and public safety as related to this position and enforce safety regulations.
- Coach, train, and mentor employees to develop a positive and productive work environment. Respectfully discipline employees to correct negative behaviors when needed.
- Organize and plan work and work assignments based on changing needs.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional experience.
- Communicate effectively and professionally verbally and in writing. Make public presentations.
- Provide clear direction, instruction and guidance to guests while being able to listen and respond to inquiries in a positive and professional manner.
- Develop and manage budgets.
- Ensure that work standards are met, including budgetary and reporting requirements. Can identify and take appropriate corrective action when standards have not been met.
- Establish and maintain effective and professional working relationships with direct reports, other team members, other departments, elected official, the general public and other stakeholders.
- Share responsibility with others and delegate responsibilities, as appropriate.
- Anticipate personnel, equipment and material requirements related to department needs.
- Make responsible decisions in accordance with established policies and procedures.
- Analyze and evaluate existing recreational programming from budgetary and attendance standpoints, design and develop successful recreation programs including instruction and special events.
- Use the computer spreadsheets, word processing, email programs and the telephone and other office equipment related to performance of the essential functions of the job.
- Compile and understand reports which use basic mathematics including simple descriptive statistics such as percentages.
Required Education/Experience:
- Bachelor’s degree in a related field with a minimum 5 years’ experience in the entertainment industry
- Previous entertainment, hospitality, stage management, and staff management experience are all highly preferred
- Equivalent combination of education and experience may be accepted
Certificates and Licenses:
- Driver’s License
Physical Requirements/Working Conditions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Work is performed in office settings, at various facilities and outdoors locations. Requires traveling between worksites in town and occasional travel to other locations for meetings. Evening meeting attendance is sometimes required and work may involve responses to emergency situations. Travel throughout the City to various Arts & Entertainment locations and facilities is required, and may include occasional travel to attend state, regional or national meetings.
- The physical demands on this position may include traveling to and traversing outdoor worksites with uneven terrain to inspect work and physical locations. Physical activity is generally of an oversight nature. Some oversight activities may take place in dusty, moist or humid conditions and in a wide range of outdoor temperatures.
Our employees are our greatest asset and reason for our success. As a full-time Classified/non-union employee, you will receive a Total Compensation package including healthcare/wellness benefits, paid time off (PTO), insurance and retirement. Details below:
Healthcare/Wellness
- Medical – choice between a lower deductible PPO, an HSA-compatible PPO, and an HMO
- All plans administered by BCBS
- 75% employer subsidy provided, for employee and any covered dependent(s). Working spouse exclusion applies, however, to the Medical Plan
- Administered by BCBS
- 50% employer subsidy provided, for employee and any covered dependent(s)
- Administered by VSP
- 50% employer subsidy provided, for employee and any covered dependent(s)
Paid Time Off (PTO)
- 2 weeks’ vacation, provided on your start date
- 3 weeks at 5 years of service
- 4 weeks at 11 years of service
- 5 weeks at 20 years of service
- New Year’s Day
- Martin Luther King Jr. Day
- Good Friday
- Memorial Day
- 4th of July
- Labor Day
- Veterans Day
- Thanksgiving
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve (1/2 day)
Insurance
- $50,000 Employer-provided benefit
- Voluntary Life Insurance buy-up
Retirement
- Automatic enrollment in the Illinois Municipal Retirement Fund (IMRF) Pension – benefit details can be found
- Voluntary retirement options available:
- 457 Account (similar to a 401k)
- Roth IRA
- Additional Voluntary After-Tax Contribution (VAC) plan via IMRF
01
How many years of experience do you have working with a Theatre or Arena?
- <1 year
- 1-2 years
- 3-5 years
- 6-8 years
- >8 years
Required Question