Overview
The Assistant Box Office Manager is responsible for assisting all ticketing and backend parking operations for Budweiser Events Center events. The Assistant Box Office Manager will assist in managing the daily operation of the box office at the Budweiser Events Center, and any potential outlets. This position is responsible for helping to account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. The Assistant Box Office Manager selects, trains, and supervises the staff of workers in providing good customer service.
This role will pay a salary of $19.23 to $21.63
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
Manages daily box office operations by supervising Box Office workers, assisting with ticketing and customer service, preparing the daily cash deposit, reconciling daily sales, updating and troubleshooting the computerized ticketing system, and scheduling and organizing staff for events.
Helps to assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training workers in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
Facilitates ticket sales by maintaining and accurately preparing for the sale of tickets within the computerized ticketing system which charts by section, row and seat number the sale of tickets, indicating available seating for events and performances and printing individual tickets.
Assists in the development of an effective and efficient box office staff by recommending the hiring of qualified workers, training them in box office operations and customer service, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performance.
Safeguards ticket receipts by properly accounting for all cash received in the box office, verifying daily cash reports and maintaining accurate bookkeeping records regarding sales, and making deposits of ticket receipts appropriately.
Manages setup and reconciliation of paid parking software, Park Whiz and Park Hub, to ensure proper rollout and implementation for every applicable event following approved pricing matrix.
Contributes to the marketing effort of the Budweiser Events Center by assisting in the development of marketing and promotional activities which are cost efficient and increase revenues, recommending improved box office operational methods and procedures, preparing reports for marketing staff, corporate and business sponsors, other constituencies and the general public.
Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Box Office Manager.
Contributes to the overall success of the Budweiser Events Center by performing all other essential duties and responsibilities as assigned.
Qualifications
- A high school diploma or the equivalent is required. Completion of technical or specialized training or education in personal computers and the use of spreadsheet software products is preferred. A degree from an accredited university or college is also preferred.
- 1-2 years of box office/ticketing related experience including supervisory experience preferred but not required.
- Knowledge of Axs preferred
- Ability to provide leadership, engage in positive interaction with staff and guests
- Skill and working knowledge of computerized ticketing operations and office software (Microsoft Word, Excel, Outlook, and PowerPoint)
- Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.