Overview
The Assistant Box Office Manager assists the Box Office Manager with the operation of the venue’s ticket sales.
This role will pay a salary of $19.23 to $24.04 based on experience.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- General Box Office duties including ticket sales and answering phones
- Help build events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
- Oversee financial reconciliation in regards to daily reports, monthly reports and event settlement
- Manage information being sent and posted through ticketing system
- Prepare ticketing reports for and work with tenants on system training and related premium ticketing services
- Update and relay all box-office related event information to each department and client
- Investigate and resolve ticket-related issues
- Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)
- Work with sales reports/ticket revenue updates
- Work with sales and marketing departments to set up various ticket discounts and promotions
- Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
- Process/fill approved charity ticket requests; document all complimentary tickets issued
- Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
- Process donor seat selection and retention
- Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group’s principles and corporate initiatives
- Establish and maintain effective working relationships with internal/external customers
- Exercise confidentiality and integrity upon handling customer personal/financial information
- Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles
- Other duties as assigned by Box Office Manager
Qualifications
- Bachelors Degree from an accredited college or university with major coursework in business management, sport management, business administration or other related field
- Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
- Knowledge of federal, state, and local regulations
- Demonstrates proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
- Familiarity with Ticketmaster ticketing software
- Knowledge of terminology used in box office/sales settings
- Communicate clearly and concisely, both orally and in writing
- Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator
- Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.