The Medical Assistance Program (MAP) administers public health insurance programs, including Medicaid, for the City of New York. Applying individuals and families are approved for eligibility against applicable Federal and State guidelines. Those found to be eligible can use coverage provided to access doctors, medication and other health care services at little or no cost.
The Medical Assistance Program (MAP) is requesting to recruit for one (1) Administrative Manager NM-II, to function as an Assistant Director in MAP’s Office of Mail Renewal, who will:
• Direct the day-to-day operational activities of staff engaged in the processing public health insurance renewals for DAB and Non-DAB populations. These populations include consumers who are under various categories, such as, Disabled Adult Children (DAC), Medicaid Buy-In, Spousal/Parents Refusal, Medicaid Savings Program (MSP), Dialysis, and consumers who are no longer eligible for Supplemental Security Income (SSI).
• Ensure that renewal applications are processed in accordance with their specifically tailored guidelines and state mandated timeframes.
• Ensure that complaints, requests for information, and issues and concerns are handled in an expeditious manner and are presented to the Office of the Director; ensures that resolution is expeditiously provided.
• Manage the overall effectiveness and efficiency of OMR units through observation, exchange of information with staff, and the review of weekly/monthly activities. Prepares management reports documenting OMR’s monthly recertification performance and submits to Director.
• Develop and coordinates a case control system to determine service gaps, identify administrative backlogs, and monitor error rate deficiencies, for presentation to the OMR Director.
• Collaborate with the Director in establishing strategies, approaches and protocols for the implementation of plans and procedures for solving program deficiencies and improving productivity.
• Conducts staff meetings to convey new and proposed policies and procedures relating to new/proposed operational guidelines; obtains feedback from staff to implement appropriate practices/procedures.
• Identify areas needing corrective action and formulates steps for improvement.
• Perform other related duties.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in “1” above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
satisfactory, full-time progressively responsible experience as described in “1”
above, 18 months of which must have been in an administrative, managerial,
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
4. Education and/or experience equivalent to “1”, “2” or “3” above. However, all
candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in “1”, “2” or “3” above. Education above
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative, managerial, executive or supervisory
experience described in “1”, “2” or “3” above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3½
years.
Preferred Skills
Knowledgeable to EDW, MS Excel, MS Word, WMS, EMEDNY, Page Center, Strong management and communication skills, Experience leading teams/areas in excess of 100 staff members, Understanding and knowledge of Medicaid and Medical insurance, procedures and policies.
Additional Information
The Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees’ Retirement System);
401(k) and Roth 457 Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave.
To Apply
CLICK “APPLY NOW” BUTTON
APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE MANAGER CIVIL SERVICE TITLE.
55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Hours/Shift
9:00 am – 5:00 pm (FLEX)
Work Location
470 Vanderbilt Ave., Brooklyn, NY 11238
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
POSTING DATE
07/07/2023
POST UNTIL
Until Filled
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.