Salary: $85,614.00 – $118,169.00 Annually
Location : Minneapolis/St. Paul International Airport, MN
Job Type: Regular Status
Job Number: 2023-01058
Division: Strategy & Stakeholder Engagement
Department: Strategic Communications
Opening Date: 07/14/2023
Closing Date: 8/4/2023 3:00 PM Central
MN Data Practices: The Metropolitan Airports Commission (MAC) collects information from applicants for the purposes of determining employment suitability. Applicants are not legally required to provide the requested information. However, information not provided, other than race, gender, or disability, may prevent MAC from being able to consider the application or determine the applicant’s suitability for the position. The information collected may be classified as public or private data under the MGDPA. “Public” means that data is available upon request. “Private” means the data is only available to the person the information is about, and to those who must see it in the course of conducting MAC business and as otherwise provided for by law.
Position Summary
JOB SUMMARY
Reporting to the Assistant Director of Strategic Communications, this position is primarily responsible for managing internal communications strategy and execution for the Metropolitan Airports Commission.
This role is part of the Strategy and Stakeholder Engagement Division, whose charter is to function as an in-house team serving as stewards of strategy, developing strategic communications and creating stakeholder champions to ensure the organization delivers on the purpose, values and focus areas.
The Strategic Marketing and Communications Department stewards a consistent brand voice, activates the brand to engage key constituents and supports revenue growth and passenger engagement through strategic campaigns grounded in research and analytics.
This position will serve as the primary Strategic Marketing and Communications representative for several internal-facing client departments. In addition to internal communications, this position also provides support for external, executive, media and crisis communications.
To apply: click the “Apply” link located just above the position description, log-in and follow the instructions provided. Applicants must also attach a writing sample of their previous work.
Questions regarding this position can be directed to Allison Gilbert at allison.gilbert@mspmac.org or at 612-725-5987. Applications will be accepted until 3:00 p.m. on Friday, August 4th, 2023.
MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or
MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.
Position Description
RELATIONSHIPS
Reporting Relationship – Reports to Assistant Director of Strategic Communications.
Supervision – No direct reports. May direct the work of contractors and partners.
Organizational – Frequent contact and interaction with MAC staff members, including directors and managers, as well as occasional contact with MAC commissioners and senior staff. Close collaboration with Strategic Marketing and Communications colleagues and subject matter experts in internal-facing departments including Human Resources, Finance, Information Technology and Internal Audit.
External Partners – Occasional contact with members of the news media, general public and airport tenants.
JOB DUTIES
Internal Communications
- Support the MAC’s purpose, values, focus areas, goals and action items by aligning internal communications to the Enterprise Strategic Plan.
- Manage the day-to-day internal communications strategy to drive engagement and increase employee understanding of MAC initiatives at all levels of the organization.
- Serve as lead writer and editor for weekly internal newsletter to share timely, relevant information with employees.
- Develop engaging content that is useful to employees, follows a consistent voice and style, and advances campaign and project goals.
- Provide key leadership for employee intranet by developing and maintaining content standards, serving as primary liaison to department editors, conducting training sessions, creating reference guides, and identifying opportunities to expand and create impactful content.
- Create talking points, speaking remarks, presentation slides and related content for a wide range of communication channels.
- Support internal executive communications as needed by drafting and proofing written content, preparing presentations and tracking results.
Account Service and Campaign Management
- Develop strong client relationships with internal-facing departments and subject matter experts while delivering excellent service.
- Create campaign briefs, identify communications tactics, and collaborate with creative services and marketing teams to develop and execute effective multi-channel campaigns.
- Track and analyze KPIs and campaign performance to evaluate effectiveness.
- Proactively communicate project status updates and results to clients.
External Communications
- Research and write content for MAC-owned communication channels including websites, blogs, social media and newsletters.
- Develop content for brochures, fact sheets and other print materials.
- Provide proofreading and editing support for documents including but not limited to reports, grant applications, planning materials and letters of support.
- Develop scripts for videos, podcasts and other multi-media channels as needed.
- Draft responses to customer and stakeholder inquiries.
Media Relations and Crisis Communications
- Curate and distribute daily electronic news clips within the MAC.
- Provide back-up support for responding to media inquiries. Serve on rotation as after-hours media contact.
- Assist with news conferences, ribbon cuttings, open houses and other media-related events as needed.
- Draft and distribute media advisories, news releases and statements as needed under the direction of the Manager of Strategic Communications and/or Assistant Director of Strategic Communications.
- Assist with crisis communications under the direction of the Manager of Strategic Communications and/or Assistant Director of Strategic Communications.
COMPETENCIES
Senior Level Individual Contributor (SRIC) Competencies
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions
- Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Decision Quality – Making good and timely decisions that keep the organization moving forward
- Resourcefulness – Securing and deploying resources effectively and efficiently
- Ensures Accountability – Consistently achieving results, even under tough circumstances
- Collaborates – Building partnerships and working collaboratively with others to meet shared objectives
- Manages Conflict – Handling conflict situations effectively, with a minimum of noise
- Values Differences – Recognizing the value that different perspectives and cultures bring to an organization
- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
- Persuades – Using compelling arguments to gain the support and commitment of others
- Courage – Stepping up to address difficult issues, saying what needs to be said
- Instills Trust – Gaining the confidence and trust of others through honesty, integrity and authenticity
- Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
Position Requirements
MINIMUM REQUIREMENTS
- Bachelor’s degree in communications, English, journalism, public relations or a related field. An associate’s degree plus two additional years of experience may be substituted for a bachelor’s degree.
- Four years of professional communications experience where the primary duties included writing, editing and developing content.
- Strong writing skills with the ability to adjust tone and style for a variety of platforms including employee communications, newsletters, speaking remarks, presentations and video scripts.
- Excellent proofreading skills and knowledge of AP style.
- Clear and articulate oral communication skills.
- Demonstrated experience developing strong client relationships in support of campaign goals and objectives.
- Knowledge of plain language best practices and experience working with technical subject matter experts to convey information in an easy-to-understand manner.
- Experience following, developing and updating style guides for digital and print communications.
- Intermediate skill level using website content management systems.
- Intermediate skill level using Microsoft Word, Outlook, PowerPoint and Teams.
- Available to work evenings and weekends as needed. This position is part of a four-member after-hours rotation for media relations and crisis communications.
- Valid driver’s license.
- Reliable vehicle to commute between job sites.
DESIRABLE REQUIREMENTS
- Five years of professional communications experience.
- Experience working in a public sector organization.
- Experience working with senior leaders and public officials.
- Experience executing internal communications strategy in alignment with an organization’s strategic plan and organizational values.
- Basic skill level in Google Analytics and/or SharePoint analytics.
- Experience using Microsoft SharePoint and Drupal CMS tools.
- Experience using project management software.
- Experience drafting and supporting executive communications.
- Experience in media relations and crisis communications.
- Knowledge of digital accessibility best practices.
- Basic skill level using Adobe Photoshop.
- Experience preparing content for translation into multiple languages.
- Experience using social media.
For an overview of the benefits offered by the Metropolitan Airports Commission, please follow the link.
01
What is your highest level of education?
- High School Diploma
- Associates Degree
- Bachelors Degree or Higher
- Other
02
Please list your degree and concentration below. If you selected “other” from the question above, please explain below.
03
Do you have at least four (4) years of work experience in professional communications, where the primary duties included writing, editing and developing content?
- Yes
- No
04
Please describe your work experience in marketing, communications, media relations and corporate communications.
05
Please check all of the following skillsets that are applicable for yourself.
- Excellent proofreading skills and knowledge of AP style.
- Clear and articulate oral communication skills.
- Demonstrated experience developing strong client relationships in support of campaign goals and objectives.
- Knowledge of plain language best practices and experience working with technical subject matter experts to convey information in an easy-to-understand manner.
- Experience following, developing and updating style guides for digital and print communications.
- Intermediate skill level using website content management systems.
- Other
- None of the above.
06
Please explain the skillsets that you have checked in the above question. Please provide more details on your skillset and when and where you obtained that skillset. If you selected “other” please explain in detail below. If you selected “None of the above” please put N/A here.
07
Do you have strong writing skills with the ability to adjust tone and style for a variety of platforms including employee communications, newsletters, speaking remarks, presentations and video scripts?
- Yes
- No
08
Do you have an intermediate skill level using Microsoft Word, Outlook, Excel and PowerPoint?
- Yes
- No
09
Are you able to work occasional evenings and weekends as needed? Please note: This position is part of a four-member after-hours rotation for media relations and crisis communication.
- Yes
- No
10
Do you obtain a current and valid driver’s license?
- Yes
- No
11
Do you have a reliable vehicle to commute between job sites?
- Yes
- No
12
I have attached a writing sample that illustrates my previous work.
- Yes
- No
Required Question