Overview
This Assistant Ticket Operations Manager will provide Moody Center clients with comprehensive event management and ticketing services. Primary responsibilities include supervision of part-time box office staff, box office operations, ticketing resolution, and Archtics database maintenance. Product specialization will include Host, Archtics, TM1, and Account Manager. The Assistant Ticket Operations Manager must be able to confidently interact with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and IT. This role is supported by and works closely with the entire ticketing team.
This role will pay a salary of $45,000 to $50,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
• Hire, train, schedule, and supervise all part-time box office staff.
• Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
• Advise and assist with reporting for the venue and its promoter clients as needed.
• Responsible for day of show box office support for venue, promoter, and customers.
• Act as Lead Ticket Seller on event days during regular working hours until event staff arrives.
• Submit events to Ticketmaster for programming as needed; manage all inventory requirements, special offers and programs on behalf of venue and promoter.
• Ensure the venue is maximizing its use of Ticketmaster Products and Services.
• Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
• Perform all other duties as assigned.
Qualifications
• Bachelor’s Degree in Business, Sports Management, Marketing or other related field preferred.
• 1-3 years of experience with the Ticketmaster suite of products including Host, Archtics, TM1, Mobile Technology or other similar systems.
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable.
• Must be able to work independently, as well as train, manage, and motivate others.
• Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Position requires the ability to accommodate a flexible schedule including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
• Candidate must also have the ability to work with the public and possess conflict resolution skills.
• Ability to work well within a team environment, yet comfortable completing tasks independently.
• Must be adaptable with the ability to work under pressure to meet deadlines.
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• Extremely organized and detail- oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.