About LTIMindtree
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree – a Larsen & Toubro Group company – combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visitwww.ltimindtree.com
Salary: $145- 155k/Per Annum
Job Role / Title: Operation Lead
Work Location: Atlanta, GA
Work Mode: 100 % Onsite
Employment Type: Full time
Job Description:
- Experience in Voice/Video/Internet cable MSO technologies like IP Multimedia subsystems (IMS), video operations, Open exchange, Straight-up Prepaid Internet Services and/or provisioning Set-Top-Boxes and Cable Modems to interact with back office for Video streaming, HSD, IDM and VOIP.
- Experience in OSS/BSS components like ICOMS/Vision/Order Provisioning platforms, etc.
- Domain knowledge on CMTS, MoCA 2.0 and DOCSIS3.0 technologies.
- Lead team of 4-5 support team members and Ensure all SLA are met.
- Stakeholder reporting, Process optimization
- Exchange email platform experience is mandatory.
- Telecommunications experience is mandatory.
- Work toward resolution of Remedy tickets.
- Collaborate with Internal to Cox and External Third-Party vendors for resolution of Remedy tickets.
- Create detailed, comprehensive and well-structured Documents/ MOP to use as reference to address the Tickets.
- Estimate, prioritize, plan and coordinate tickets resolution activities.
- Develop and apply tickets resolution processes.
- Discussion with stakeholders to understand their risks, issues, mitigation plans and documenting them.
- Responsible for Stakeholder Reporting and Delivery Quality
- Schedule meetings and follow up with Tasks and Activities with project resources.
- Provide up to date status and follow current escalation process.
How will you grow?
- Role-based Training programs
- Continuing Education Programs (CEP) to enhance your knowledge, skills, and attitude as a professional.
- We encourage you to acquire beneficial international certifications, with costs s reimbursed.
- Our role-based workshop helps us groom future leaders for LTI.
What’s in it for you?
- Excellent benefits plan: medical, dental, vision, life, FSA, PTO & 401(k)
- Roll over vacation days
- Commuter benefits
- Excellent growth and advancement opportunities
- Certification reimbursement
- Rewards and recognition programs
- Innovative and collaborative company culture
LTIMindtree is an equal-opportunity employer committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, ancestry, age, family care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.