About the University of Denver
The University of Denver (DU), a private university, is the oldest independent university in the Rocky Mountain region, with approximately 12,900 students in undergraduate and graduate programs. DU is classified as an R1: Doctoral University – very high research activity as a Doctoral/Research University. Financial Times Higher Education, U.S. News, and The Princeton Review have consistently ranked DU among the nation’s top 100 universities and among the top three universities in the state of Colorado.
The University of Denver embodies the spirit of exploration and discovery that define our region and our history. With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21st-century education, and a deep commitment to promoting inclusion, we open a world of opportunity to students and empower Pioneers to make a difference around the world.
About DU Advancement
In preparation for the most ambitious philanthropic campaign in the University’s history, the University of Denver is building an advancement enterprise that mirrors the excellence and innovation of our great institution. Inclusive of alumni relations, development, and student and alumni career services, DU Advancement is building and fostering a culture of deep engagement and philanthropy in support of our bold vision.
The University of Denver and DU Advancement deeply value inclusive excellence, recognizing that its success is dependent on how well it values, engages, and includes the rich diversity of constituents. As a part of that effort, we are continuing to grow a team of inclusive, collaborative, inquisitive, innovative, ethical, and transparent advancement professionals who possess deep mutual respect for one another and for our shared profession.
Position Summary
The department of Gift Administration and Records Management (GARM) is a key support component to the success of the broader Advancement unit. The GARM team works closely with Advancement Operations, development officers and other Advancement team members, partners in the Controller’s office, Internal Audit, external auditors, and other University units to manage donations to the University of Denver, ensure entry and quality, and maintain the database used to solicit and communicate with the constituent population.
The Associate Director of Training is a full-time professional position reporting to the Director of Gift Administration and Records Management. The position’s primary responsibility is to provide leadership and training supporting the development of business, systems, and resource education to individuals working within Advancement. Additionally, the Associate Director must maintain the knowledge of current tools, technology and methodologies, and serve as a source of knowledge regarding the configuration and continuing the work on enhancements in Advancement’s CRM Advance database and other technology tools deployed in the furtherance of Advancement’s mission.
This individual develops and conducts group and custom trainings, while tracking and supervising the education of staff. The Associate Director also monitors the usefulness of systems resources, providing resource feedback for effective improvements. This individual confidently represents Advancement Operations as integrated support to Advancement staff. This role is critical to supporting University of Denver’s expanded fundraising goals by increasing employee effectiveness.
The Associate Director must cultivate and maintain effective working relationships with a variety of stakeholders, including end-users, project managers, business analysts and developers, and senior staff members. The nature of the position involves actively participating in multiple work-groups at one time, project management and disseminating information across all levels of the organization.
Essential Functions
Leadership and Training
- Designs, develops, and delivers curriculum and training programs to effectively address the training needs of DU Advancement, with significant focus on enhancing the utilization of current database systems resources.
- Serves as an advancement operations representative and subject expert to strengthen development staff knowledge and promote and support the various functions of the advancement team.
- Interpret the needs and assess technology and training solutions for the DU Advancement team, identify future needs of users and stakeholders and help prioritize and address them; and evaluate new potential solutions.
- Develop workflow processes and documentation across the DU Advancement Division.
- Serves as a key member of the Advancement Operations team documenting business rules and processes for all of DU Advancement with the goal of using our systems in a simple, clear, and consistent way.
- Develops, tests, and refines training approaches and materials in advance of any new training scheduled or implemented.
- Solicits, tracks, and improves training and support services to effectively address participants, their managers and feedback from Advancement leadership.
- Maintains records of training activities, including attendance by staff. Shares this information with leadership on a quarterly basis to identify opportunities for educational enhancement.
- Coaches staff regularly, particularly fundraisers, to achieve better understanding of technical application, policies, and procedures.
Project Management and Data Integrity
- Manage strategic projects as assigned by the Director of Gift Administration and Records Management. Develop and apply knowledge of workflow and operating practices to data related projects.
- Provide analysis and project management expertise for DU Advancement reporting driven from the CRM Advance database.
- Work with other DU Advancement Operations staff on data hygiene projects in the fundraising database and create and document new and revised processes.
- Ensure the highest level of data integrity through the design, documentation of, and implementation of data entry policies and procedures, and auditing processes.
- Provides timely, solution-oriented responses to requests for improving database configuration and utilization.
- Makes suggestions to procedures or user interface based on observations and feedback from training sessions.
- Keeps current on activities of DU development staff to understand database use and effective data management needs.
Partnerships and University Citizenship
- Serves as an active and collaborative partner to all central and unit-based Advancement staff and other campus colleagues, to foster strategic, effective, and collaborative career and professional development practices.
- Models “One DU” leadership.
Knowledge, Skills, and Abilities
- Highly effective interpersonal skills and ability to interact positively with a broad range of expertise and seniority, and elicit cooperation without direct authority
- Proven ability to translate non-technical requests into a technical solutions and explain results with a non-technical description
- A drive to take initiative and act as a mission-driven change agent.
- An inquisitive and curious mind with the ability to ask questions to develop a deeper level of understanding.
- Strong organizational, verbal, and communication skills.
- Ability to adeptly handle changing priorities while managing conflicting timelines and capacity constraints.
- Proficiency with the MS Office suite of software.
- High level of customer service skills and customer service ethic.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Highly ethical and able to maintain confidential information.
- Excellent leadership capabilities, including excellent judgment and decision-making abilities.
- Knowledge and/or experience with a variety of roles within a higher education development program
- Ability to deal with confidential matters with tact and sensitivity
- Demonstrate the ability to practice and adhere to organizational values.
Required Qualifications
- Bachelor’s degree or equivalent combination of education or work experience (Veterans with equivalent combination of military certification/education and experience may substitute for the degree qualification)
- 3 years of experience in advanced database utilization
- Experience building and delivering training in multiple formats to diverse audiences
- Experience using instructional tools, including Microsoft Office and various computer training applications
Preferred Qualifications
- Proficiency and understanding of data complexity within a Development or Advancement operation
- Experience in professional instruction within a higher education advancement/development setting
- Experience in change management, conflict resolution, facilitation, and team building
- Certification in adult training methods, change management, or professional instruction
- Experience using Ellucian’s CRM Advance, Banner Advancement, MS Dynamics CRM, or other similar CRM or relational databases.
Working Environment
- Standard open office environment
- Noise level is quiet to moderate
- Eligible for hybrid work
Physical Activities
- Ability to sit in front of a computer for an extended period
- Must be willing and able to travel between multiple buildings across campus, and to move computer hardware from building to building with assistance (occasionally up to 20lb)
Work Schedule
Monday – Friday, 8:00 a.m. – 4:30 p.m., some nights and weekends as required
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) October 16, 2023.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 11.
Salary Range:
The salary range for this position is $65,000-$80,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .
Please include the following documents with your application:
1. Resume
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non-discrimination-statement .
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised: September 25, 2023
Applications close: