Associate Service Center Specialist – Remote
At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Specialist of Associate Service Center who will serve as the main point of escalation for targeted Department questions that are not answered within the scope of the Tier I Representative. This position engages directly with The Benefits Service Center, Payroll Services, and other Departments. Provides feedback and training on specific topics with the Associate Service Center through coaching, development of FAQs, and Job Aides. Provides customer service using company supported payroll/HR applications and platforms; troubleshoots inquiries and advises on the appropriate action to resolve or escalate to the appropriate Tier III team.
Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
Responsibilities:
- Serves as primary liaison for Associates and Associate Service Center Representatives on behalf of The Benefits Service Center, Payroll Services, or other Departments.
- Handle complex scenarios with Associates by providing detailed information on company policies, performing system searches regarding MyOracle Access, or instruction on specialized system functions and access.
- Support Tier I Agents by providing solutions, interpretations, and guidance related to specific Department questions and concerns for The Benefits Service Center, Payroll Services, or other Departments.
- Handle all Tier I call as needed based on call volume.
- Work with Subject Matter Experts or HR Centers of Excellence (Tier II or III) to resolve challenging inquiries involving direct contact with other Departments.
- Create, develop, and maintain training and referential documentation for emerging trends in Associate experience.
Qualifications:
- Associate’s Degree or equivalent experience required
- 2+ years of experience in Human Resources or Payroll
- 2+ years of customer service experience
- 2+ year of working in an HR Service Center
- Good interpersonal skills with emphasis on teamwork and collaboration
- Excellent customer service orientation; Excellent written communication and verbal communication skills
The hourly range for this role is $23.00 – $26.00