About the job
Job Purpose:
The purpose of this role is to direct and oversee repair and maintenance operations. The Associate Director plays an integral role in analyzing data, workflow, and procedures and making suggestions for departmental improvements.
Position Competencies:
• Organized and Detail Oriented– Ability to stay organized and prioritize workflow.
• Technology Astute-Ability to utilize technology to perform all job functions effectively and efficiently. Advanced knowledge of Microsoft Office.
• Communication- Uses clear language to communicate information. Excellent written and verbal communication skills.
• Leadership Skills- Ability to provide coaching and training. Ability to guide employees to achieving company goals.
• Possesses Good Judgement- Ability to exercise good judgement by thinking both methodically and thoroughly. Adept problem solver capable of thinking quickly in urgent situations.
Duties and Responsibilities:
• Recruits, interviews, hires, and trains departmental staff.
• Oversees the daily workflow of assigned teams.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Provides improvement suggestions to existing policies and procedures to facilitate a better-quality customer service experience.
• Establishes and analyzes performance metrics for employees.
• Establishes service levels and requirements for assigned teams.
• Work with Business Development team to interpret client KPI metrics and trends.
• Provide financial acumen to interpret customer sales trends and offer suggestions for growth.
• Provides improvement suggestions to record, assess, and analyze customer feedback.
• Provides improvement suggestions with training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends updates and expansions to technology, equipment, and policies that may improve customer service and retention.
• Provides assistance and direction to afterhours team as needed.
• Acts as a liaison between the customer service department and other divisions in the company.
• Other duties as assigned.
Qualifications:
• Minimum of five (5) years of Facility Maintenance Experience.
• At least five (5) years of managerial experience.
• Bachelor’s degree preferred.
• Proficient with Microsoft Office Suite or related software.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• Exceptional interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
- Notes
- Total Fee (%)
20.00%
- Internal Description
About the job
Job Purpose:
The purpose of this role is to direct and oversee my client Group’s repair and maintenance operations. The Associate Director plays an integral role in analyzing data, workflow, and procedures and making suggestions for departmental improvements.
Position Competencies:
• Organized and Detail Oriented– Ability to stay organized and prioritize workflow.
• Technology Astute-Ability to utilize technology to perform all job functions effectively and efficiently. Advanced knowledge of Microsoft Office.
• Communication- Uses clear language to communicate information. Excellent written and verbal communication skills.
• Leadership Skills- Ability to provide coaching and training. Ability to guide employees to achieving company goals.
• Possesses Good Judgement- Ability to exercise good judgement by thinking both methodically and thoroughly. Adept problem solver capable of thinking quickly in urgent situations.Duties and Responsibilities:
• Recruits, interviews, hires, and trains departmental staff.
• Oversees the daily workflow of assigned teams.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Provides improvement suggestions to existing policies and procedures to facilitate a better-quality customer service experience.
• Establishes and analyzes performance metrics for employees.
• Establishes service levels and requirements for assigned teams.
• Work with Business Development team to interpret client KPI metrics and trends.
• Provide financial acumen to interpret customer sales trends and offer suggestions for growth.
• Provides improvement suggestions to record, assess, and analyze customer feedback.
• Provides improvement suggestions with training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends updates and expansions to technology, equipment, and policies that may improve customer service and retention.
• Provides assistance and direction to afterhours team as needed.
• Acts as a liaison between the customer service department and other divisions in the company.
• Other duties as assigned.Qualifications:
• Minimum of five (5) years of Facility Maintenance Experience.
• At least five (5) years of managerial experience.
• Bachelor’s degree preferred.
• Proficient with Microsoft Office Suite or related software.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• Exceptional interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.