Job Description
The Design School at the Herberger Institute for Design and the Arts is looking for a key contributor and collaborative problem-solver to join our academic affairs staff. This position manages the support staff of academic affairs, leads administrative processes, procedures and practice to ensure consistent communication and collaboration between functional areas of the university including academic graduate advising, enrollment, curriculum and scheduling. We welcome applications from self-motivated individuals who can also support other needs of The Design School.
Working Environment
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
Required to stand for varying lengths of time, and walk moderate distances to perform work.
Frequent bending, reaching, lifting, pushing and pulling up to 25-pounds.
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Ability to verbally communicate clear instructions and expectations to perform essential functions.
Days and Schedule: Typical schedule of 8 am – 5 pm, Monday – Friday with possible nights and weekends with notice for events.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Minimum Qualifications
Bachelor’s degree in a field appropriate to the area of assignment and four (4) years of related experience, including two (2) years of supervisory experience; OR, Eight (8) years of related experience, including two (2) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.
Department Statement
The Herberger Institute comprises the School of Art; School of Arts, Media and Engineering; The Sidney Poitier New American Film School; School of Music, Dance and Theatre; The Design School; and the ASU Art Museum. With 130 degree and certificate options, and programs ranked top 20 in art, design, music, theatre, digital culture, film, dance and more, plus a top university art museum, a leading immersive media facility, and national and international partnerships, the Herberger Institute is a powerhouse of art, culture and design.
Our mission is to position designers, artists, scholars and educators at the center of public life and prepare them to use their creative capacities to advance culture, build community and imaginatively address today’s most pressing challenges.
The vision of the Herberger Institute is to advance the New American University by embedding designers, artists and arts-based inquiry at its core and throughout the communities it serves locally, nationally and internationally. With 7,000+ students, mare than 700 faculty members, and 130 program options, the Herberger Institute is committed to redefining the 21st-century design and arts school.
As part of Arizona State University, the most innovative university in the nation, the Herberger Institute seeks to drive and scale new ways for arts and design to have impact in our world. We invite you to join our work.
Values:
• Creativity as a core 21st-century competency
• Design and the arts as critical resources for transforming our society
• Innovation, enterprise and entrepreneurship
• Interdisciplinary and transdisciplinary collaboration and research
• Social embeddedness
• Projecting all voices
• Excellence
https://herbergerinstitute.asu.edu/
Why work @ASU – https://cfo.asu.edu/why-work-asu
Total compensation at ASU is defined as more than the salary paid for the valuable work performed to support the success of our ASU students. It includes:
• Salary and wages paid
• Comprehensive package of affordable benefit plans and programs
• Access to world-class educational opportunities at deeply discounted rates
• ASU’s total compensation estimator shows the approximate value of your overall compensation
ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.
Flexible work options:
• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.
Desired Qualifications
- Ability to work effectively in an environment with quickly changing priorities and sensitive/confidential information.
- Ability to supervise, collaborate and motivate staff
- Demonstrated customer service experience with diverse groups.
- Skill in maintaining effective, respectful working relationships.
- Evidence of effective communication skills, both written and verbal.
- Three to five years experience in graduate student affairs preferred
- Experience in admissions, iPos (Interactive Plan of Study), TA/RA recruitment, and Ph.D recruitment preferred
- Knowledge of all applicable regulations concerning confidentiality of student data i.e. FERPA.
- Knowledge of the principles and practices of higher education
- Knowledge of up to date trends and issues in higher education and marketing.
- Knowledge of ASU academic structure and organization
- Experience in using Microsoft Office Suite, PeopleSoft, and Salesforce.
- Knowledge of academic programs, colleges, and departments university-wide.
- Knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence.
- Knowledge of admissions and graduate advising.
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees.
- Ability to demonstrate sensitivity to needs of a diverse student population.
- Knowledge of organization and program administration.
- Skill in organization and communication.
- Skill in coordinating work of subordinates.
- Skill in designing presentation materials and giving oral presentations in group settings.
- Skill in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes. Skill in both verbal and written communication.
- Skill in fostering campus internal and external relationships.
- Technical skill in use of internet-based research tools and computer software applications.
- Ability to rapidly adapt and effectively utilize new technology, practices, policies and methods.
- Ability to maintain strict confidentiality of sensitive student data.
- Ability to establish and maintain effective working relationships with peers, faculty, students, administration and other interested parties.
- Ability to work effectively in an environment subject to quickly changing priorities.
- Ability to keep staff on task.
- Ability to motivate and assist students in developing long-term goals.
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
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Essential Duties
- Manages and supervises a team of academic coordinators that establish goals, executive progression plans, resolve general issues and concerns of students, provide resources and direction and facilitate communication amongst faculty and students.
- Helps to identify areas of deficiency and assists students in resolution.
- Establishes and executes strategic goals for the academic affairs staff, including long-range planning and assessment.
- Initiates and develops workflow processes for Academic Affairs, including admission, TA/RA, graders, advising, handbook, update curriculum and scheduling, etc.
- Initiates and maintains relationships throughout internal and external partners.
- Manages, provides and guides professional development for staff.
- Collaborates with faculty and administrators to infuse curriculum development with experiential learning components and practical applications.
- Provides oversight, direction and leadership.
- Works collaboratively with the Branding and Communications department to update graduate publications, including web pages information, materials and other resources.
- Oversees and resolves product or service problems by clarifying the customer’s (i.e. student/faculty) complaint; determines the cause of the problem; selects and explains the best solution to solve the problem; expedites corrections or adjustments; follows up to ensure satisfactory resolution.
- Understands and correctly utilizes resources provided by internal systems, departments, policies, and procedures.
- Assigns and directs the workflow to ensure excellent service is delivered through appropriate staff planning and scheduling to meet/exceed all of the department’s goals; help solve problems that affect the service, efficiency, and productivity of the front end in the best interest of both the customer and the University
- Reports to the Manager of Academic and Faculty Affairs.
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.