Auction.com is the nation’s leading online real estate marketplace focused exclusively on the sale of residential bank-owned and foreclosure properties via online auctions and live trustee sale events. By offering access to exclusive properties and technology designed to seamlessly connect buyers and sellers, Auction.com empowers residential real estate investors and financial institutions to achieve optimal, mutually beneficial results – to go beyond the bid.
Position Summary:
As the Auction System Support Specialist II for AuctionSync/Assign the Bid you will be a key member in the support and facilitation of property sales in the Assign the Bid process. Your main focus will be as the primary support and product owner of the Auctionsync application that is used to complete foreclosure sales. That support will consist of documenting issues to be addressed immediately. Documentation of these instances will be reviewed to determine the best course of future action either through training, process changes, or enhancement to technology. As the main support person for the AuctionSync you will also be reasonable for UAT updates to the application which will include coordinating efforts with training, marketing, and the end users. A key part of this role well be solicitation of feedback on future updates from all the users. Then taking that feedback, to design, and then to implementation.
Knowledge, Skills & Abilities:
- Build strong ownership and accountability within the team and management layer for Auctionsync and Assign the bid project
- Ensure prompt responses on AuctionSync issues with timely responses even if the issue can’t be resolved timely
- Ensure prompt updates and clear communication between all parties during the assign the bid process
- Work with the reporting team to ensure that data flow is performing as intended
- Produce regular reporting
- Work with technology and business to advance efficiencies in both products
- Work directly with technology on data transfer protocols between system and validate data is moving as expected and timely
- Process and document issues in AuctionSync
- Troubleshooting of issues as they arise and communicating issues to management
- Daily processing of issues/tickets received
Education/Experience:
- Familiar with Auction process and workflow
- Efficient with all Microsoft products
- Strong understanding of Salesforce
- Detail oriented
- Familiar with documentation related to purchasing a property
- Strong attention to detail, written & verbal communication skills and ability to multi-task
- Must perform well in fast-paced environment and under pressure with time-driven tasks
- Must be flexible with change
- Must be available for travel
- Minimum HS Diploma
To all recruitment agencies: Auction.com does not accept agency resumes unless you are part of our preferred partner network. Please do not forward resumes to our jobs alias, Auction.com employees or any other company location. Auction.com is not responsible for any fees related to unsolicited resumes.
Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.
To review our California Personnel Privacy Statement and Notice at Collection, please click here.
*Specific compensation for the role may vary depending on several factors, including but not limited to a candidate’s qualifications, skills, competencies, experience, and location. Auction.com offers a competitive total compensation package in addition to base salary or wage, such as a 401k match, annual incentive program, healthcare coverage, and a broad range of other benefits for eligible roles. Learn more at https://www.auction.com/lp/careers/
Other details
- Job Family Operations – Business Tech
- Job Function 04 – Developing
- Pay Type Salary
- Min Hiring Rate $58,745.00
- Max Hiring Rate $67,523.00
- Travel Required Yes
- Travel % 10
- Required Education High School
Apply Now