Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$56,900.00 – $93,900.00
Target Openings
1
What Is the Opportunity?
Support audio-visual support functions for the enterprise, working with employees and vendors. Support daily service and special events, ensuring high-quality services and optimal customer satisfaction. Provide presentation and communications support and production services for corporate meetings and special events, including audio- and videoconferencing, audio-visual equipment, audio and video-streaming, and presentation capabilities. Work to maintain state-of-the-art audio-visual and presentation equipment, systems, and facilities. Consult with field offices on audio-visual equipment and support. This position is based full time in our Hartford office.
What Will You Do?
- Support AV strategy, equipment standards, processes/procedures. Work with Corporate Communications, Claim Communications, Corporate Events, Corporate Real Estate on AV equipment/meeting room needs.
- Provide AV support for corporate meetings and special events, and all aspects of in-house video production, including setup, filming, editing, and distribution of media.
- Support streamed events (scheduling, coordinating meetings, verifying roles and tasks, following up, acting as on-site troubleshooter, preparing for and scheduling replays).
- Support a wide array of audio-visual presentation and communications solutions, including audio and video streaming (involves testing, maintaining communications with offsite participants [e.g., e-mailed questions for real-time response by presenters], correcting lighting and sound, preparing PowerPoint slides for inclusion in streamed event, recording on DVD, editing taped event and posting on Inside-TV for streamed replay, scheduling replays).
- Recommend and implement upgrades in training/meeting facilities.
- Provide continuous improvement through solicitation of customer feedback.
- Help maintain equipment to provide an effective learning/meeting environment.
- Support the needs of training staff, employees in classes/meetings, and visitors with appropriate facilities, equipment, connectivity, timeliness, and quality of support services.
- Set up and provide basic training for participants in videoconference calls; troubleshoot.
- Help resolve problems in systems and facilities, working with Voice Engineering, Network Control, IS, and others.
- Support the maintenance of audio-visual equipment and facilities.
- Serve as interim AV Manager when Manager is out of the office.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Bachelor’s Degree a plus.
- Prior experience in audio-visual and/or conference center operations.
- Ability to manage variety of projects simultaneously to ensure their timely, accurate, and high-quality completion.
- Ability to prioritize, schedule, and monitor a high volume of tasks.
- Must take initiative, strong commitment to customer service, high level of attention to detail, ability to manage continual deadline pressures and changes in priorities.
- Analytical and problem-solving skills; must be able to respond quickly to crises and to provide creative solutions.
- Strong communications skills to work effectively with internal clients and external resources.
What is a Must Have?
- High school diploma or equivalent required.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .
Careers at Travelers
When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger. It also means being part of a team comprised of 30,000 + talented and passionate people that are evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.