ABOUT NCM:
We are the country’s largest, most innovative movie theater network whose mission is to unite brands with our young, diverse audience through the power of movies and pop culture. Over 600 million moviegoers watch our preshow Noovie each year giving us incredible reach with unrivaled engagement, making our network a premium destination for advertisers. We’re a dynamic, fast-moving company focused on enhancing the moviegoing experience while developing creative ways for brands to talk to our hard-to-reach audience.
We’re committed to diversity, inclusion, and belonging, and strive to create a culture that leans into innovation, collaboration, accountability, honor, and perseverance. We’re obsessed with the movies, client solutions, and whistling while we work. If that sounds like a great sequel to your career’s story, check us out at NCM.com/careers.
POSITION SUMMARY:
This position is responsible for desktop support of all hardware and software of all end user equipment including computers, video conferencing, printers, copiers, tablet and cell phones. This individual can expect to spend their time investigating and resolving problems, logging updates into a ticketing system, answering questions related to open tickets, communicating information to users proactively. This support is conducted in person, verbally over the phone, via email or thru a remote connection.
ESSENTIAL FUNCTIONS: Essential duties and responsibilities may include, but are not limited to, the following:
- Troubleshoot/resolve end user issues in a mixed Windows and Mac OS X environment.
- Proficient in updating service tickets translatable to peers and management as well as working with ticketing systems.
- Provide tier one technical support for all basic software and hardware related issues.
- Participate in activities for implementing and rollout of new or existing systems and applications for the user community.
- Assist in training of the user community on systems and applications.
- Provide management accurate timelines, progress reports, and recommendations related to open ticket status and assigned projects.
- Assist in improving and reporting workflow procedures.
- Enhance technical expertise through education, project assignments, and professional activities.
- Utilize Microsoft Intune and Autopilot to image and maintain software on Windows hardware
- Additional duties as assigned.
QUALIFICATIONS:
Knowledge/Skills/Abilities:
- Excellent problem solving skills, thorough knowledge of Windows and MAC computer hardware, operating systems, and software.
- Minimum 1 years’ hardware installing and configuring Operating Systems, Drivers, MS Office and other business applications, knowledge, administration, and support of Microsoft Operating Systems.
- General experience with MS Office, Microsoft Edge and in depth knowledge of Outlook, general networking and troubleshooting connectivity including VPN.
- Troubleshooting Network Printers, drivers, connectivity, spooler errors, etc.
- Experience with building laptop and desktop images
- Ability to communicate with both technical and non-technical employees across the enterprise.
- Excellent oral (English Language) and written (English Language) communication.
- Ability to provide outstanding customer service, be a good listener and work well with others.
- Excellent comprehension (IT technical and/or general) of verbal (English Language) and written (English Language) instructions, processes, procedures and policy.
- Good time management, organizational (computer file structuring, documents), manage multiple tasks or projects at one time.
- Must possess the ability to work in a high-volume, fast paced, dynamic environment with a positive “can do” attitude
Experience and Training:
Any combination of the following experience and training (designated as required and/or preferred) that would provide the required knowledge and abilities is qualifying.
Experience: 1 year of related work experience.
Licensure / Certification:
A+ Certification preferred, but not required
WORKING CONDITIONS
Work Conditions:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Conditions:
Essential and marginal functions may require maintaining physical condition necessary for sitting for prolonged periods of time, etc.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To request an accommodation, please contact Human Resources at (303) 792-8899 or email: HR@ncm.com.
****Out-of-market applicants are welcome. Please be advised that NCM does not pay any relocation expenses****
SALARY RANGE & BENEFIT OPTIONS FOR COLORADO APPLICANTS:
Salary Range: Base Salary of approximately $21.63 – $26.44 per hour plus bonus – compensation is commensurate with skills & experience.
Benefits Options:
- Medical insurance with wellness reimbursement program
- Dental insurance
- Vision insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) Retirement Plan
- Life & Accidental Death & Dismemberment Insurance
- Short and Long-Term Disability Insurance
- Paid Holidays
- Paid Leave (vacation, personal days and sick)
- Commuter benefits
- Pet insurance
This information is provided as the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.