Job Description
Starting Pay: $13
JOB SUMMARY
It is the primary responsibility of the Barista to courteously greet all guests and perform cashier transactions accurately and according to the Company policy.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Entering all food orders in system
Settle all customer checks in the system accurately
Properly complete all cash or credit transactions as necessary
Ensure an excellent customer service atmosphere for all guests
Thorough knowledge of menu items, ingredients, prices and the ability to describe all specials, beverage and food items on the menu.
Assist other staff as necessary to insure pleasant guest experience
Provide all guests with a copy of their receipt
Perform necessary side work and maintain a clean and orderly work space
Complete pick up orders by using the proper procedure
Follow departmental rules to ensure safety, cleanliness, sanitation and customer satisfaction
Always thank guests for their patronage and invite them back
Maintain proper uniform attire which includes proper name tags, ID
Perform assembly and service of food and drink items
Properly brew and mix coffee drinks
Handle all food items according to sanitation guidelines
Package “TO-GO” items with all necessary service ware and condiments
Perform any additional duty which the management deems necessary to insure smooth operation and maximize good customer experience
KNOWLEDGE, SKILLS & ABILITIES
Strong verbal communication skills.
Experience using basic cleaning supplies (broom, dust pan, spray bottle & towel).
Ability to smile, make eye contact and communicate easily with the public
Clearly communicate verbally and by telephone and/or beeper
Regular and dependable attendance
Positive attitude and ability to be courteous during demanding times
Understand and comply with all company and departmental rules, regulations, policies and procedures
Skill in establishing and maintaining effective working relationships with co workers
The ability to read, write and speak the English language
Maintain a professional, neat and well-groomed appearance, adhering to Hotel standards
Work varied shifts, including weekends and holidays
PHYSICAL DEMANDS & WORK ENVIRONMENT
Ability to stand for long periods of time.
Work is performed in an area which may be unusually noisy and crowded.
Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
Normal sense of smell, touch, sound and vision range
Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency
Repetitive lifting of up to 15 lbs.
Frequent pushing, pulling, bending and walking.
Work area is subject to variable temperatures.
May be subject to smoking environment and moderate noise.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.