Salary : $54,515.57 – $66,266.06 Annually
Location : Santa Rosa, CA
Job Type: Full-Time
Job Number: 23/10-0402-DHSOB
Department: Department of Health Services (DHS)
Division: DHS – 22020106 PH-Animal Care & Control
Opening Date: 10/05/2023
Closing Date: 10/23/2023 11:59 PM Pacific
Position Information
The Department of Health Services (DHS) is currently seeking highly motivated and detail- oriented individuals to join their team as Account Clerk IIs, with multiple bilingual (English/Spanish) positions available!
Full-time, Part-time, and Extra-Help positions currently available!
Starting salary up to $31.75/hour ($66,266/year) plus a competitive total compensation package, and an additional $1.50/hour for fluent bilingual positions and $1.15/hour for basic bilingual positions!*
About the Positions
As an Account Clerk II, you are primarily responsible for reviewing and adjusting transactions and accounts, screening documents for accuracy and adherence to requirements, and authorizing payments in compliance with established procedures, regulations, and record-keeping practices. Depending on the assignment, the Account Clerk II may also be responsible for:
- Processing and recording financial transactions
- Performing data entry and maintaining accurate records
- Providing excellent customer service, including answering phone calls from clients and assisting with questions
- Sorting and processing mail, creating letters, forms, reports, memos, and notices
The ideal candidates will possess:
- Strong attention to detail and organizational skills
- Experience performing high-level customer service duties and managing a high volume of calls in a fast-paced environment
- Proficiency with Microsoft Excel and Word applications
- Strong interpersonal and problem-solving skills
- The ability to work both independently and as a part of a team
Sonoma County Animal Services
One full-time basic bilingual (English/Spanish) position and one extra-help basic bilingual (English/Spanish) position. The Account Clerk II is the first point of contact for our clients, answering phone calls related to dog licensing, returning animals to their owners, and assisting officers in the field with Spanish-speaking clients.Behavioral Health DUI Program
One part-time fluent bilingual (English/Spanish) position. As the Account Clerk II, you will provide billing support services to program clients including payment processing, arrangements, financial assessments, billing statements, and corrections. Additionally, you will field calls related to billing clients and answer questions regarding the DUI Program clients and their accounts.
What We Offer
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you’re working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:
- Hybrid Telework – A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
- Salary Advancement – A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
- Bilingual Premium Pay* – An additional $1.50/hour for fluent bilingual and $1.15/hour for basic bilingual on top of the hourly pay rate
- Paid Time Off – Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
- County Paid Health Premium Contributions – 100% premium contribution for the majority of employee-only and employee + family health plan options
- Staff Development/Wellness Pay – Annual benefit allowances of up to $500 and ongoing education/training opportunities
- Post-Retirement Health Reimbursement Arrangement – County contributions to help fund post-retirement employee health insurance/benefits
- Retirement – A pension fully integrated with Social Security
- Paid Parental Leave – May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the and our
These bilingual positions require English and Spanish skills at the basic (conversational) and fluent (reading, writing, and conversational) levels. Applicants who wish to be considered for these bilingual positions must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.15/hour for basic bilingual skills and $1.50/hour for fluent bilingual skills.
EXTRA-HELP EMPLOYMENT
Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage.
The employment list established from this recruitment may also fill other full-time, part-time, and extra-help English or bilingual positions that may occur during the active status of the employment list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Minimum Qualifications
Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include completion of 12 semester units or 16 quarter units in accounting, record keeping, business math, or a closely related field.
OR
One year of full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records.
License: Possession of a valid driver’s license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Working knowledge of: methods, practices, and terminology used in financial and statistical clerical work, including working knowledge of costs and budgetary accounting principles; modern office policies, regulations, and procedures related to account or statistical records maintained; basic arithmetic to include addition, subtraction, multiplication, and division of whole numbers, decimals, fractions, and percentages; modern office methods and procedures; database, spreadsheet, and word processing applications.
Ability to: review and work with tabular detail such as codes, figures, and numbers; make arithmetic computations rapidly and accurately; use and understand common database, spreadsheet, and word processing applications; operate office equipment such as adding machines, calculators, and computers; review, code, post, balance, adjust, and summarize fiscal transactions or statistical data; maintain and reconcile related records; prepare final reports and statements; follow oral and written instructions; write neatly and legibly; establish and maintain effective working relationships with other employees and the general public; type accurately.
Selection Procedure & Some Helpful Tips When Applying
- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
Please visit to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state “See Resume” or “See Application” may be considered insufficient and therefore may not be scored.
The selection procedure will consist of the following examination:.
An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant’s application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:
- Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.
Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.
ADDITIONAL INFORMATION
A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.
Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the to determine the requirements for this position.
HOW TO APPLY
Applications are accepted online at Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.
The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.
HR Analyst: BH
HR Technician: RR
IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions.
COUNTY OF SONOMA BENEFITS: GENERAL*
These are some of the excellent benefits the County offers:
Paid Time Off: Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.
Health Plan: Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units.
Retirement: Fully integrated with Social Security. For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit
IRS 457 Plan: Pre-tax employee contribution up to the IRS annual maximum.
Retiree Medical: County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.
Plus excellent dental, vision, disability, life insurance, professional development, and more.
For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331. Additional details about benefit and compensation packages can be found in the MOUs located at For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to or, contact the Human Resources’ Risk Management-Benefits Office at or (707) 565-2900.
*IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice.
01
How did you first learn about this opportunity?
- Association of Bay Area Governments (ABAG)
- Careers in Government
- College or University
- Craigslist
- DiversityJobs
- Employee of Sonoma County
- Glassdoor
- Google Jobs
- GovernmentJobs.com
- Handshake
- Hispanic Chamber of Commerce of Sonoma County
- Indeed
- Job Fair
- La Voz
- Latino Service Providers
- Los Cien
- Minority Organization or Group
- Press Democrat
- sonoma-county.org/www.yourpath2sonomacounty.org
- Sonoma County Human Resources Office
- Sonoma County Job Line
- Start Here!
- Veterans Services Office
- Women’s Organization or Group
- Workplace Diversity
- Other Internet Site
- Other Publication
02
Please indicate if you would also be interested in future part-time or extra-help (temporary, intermittent, or seasonal employment) positions should they become available. Check all that apply.
- I would also like to be considered for future part-time positions
- I would also like to be considered for future extra-help positions
- I am only interested in full-time positions
03
BILINGUAL ENGLISH/SPANISH SKILLS: If you would like to be considered for a position that requires bilingual abilities, please indicate the level of your proficiency below. Candidates must pass a bilingual proficiency examination to be eligible for positions with bilingual designation.
- Yes, I have basic (conversational) English/Spanish bilingual abilities.
- Yes, I have fluent (reading, writing, and conversational) English/Spanish bilingual abilities.
- No, I do not have English/Spanish bilingual abilities and/or do not wish to be considered for a bilingual position.
04
For this question, and all subsequent questions, please provide sufficient information to allow for a thorough evaluation of your qualifications. Responses to supplemental questions will be scored using specific criteria and may be reviewed by hiring managers.
Please list your relevant and qualifying coursework, certifications, and training in accounting, book/record keeping, business math, and/or a closely related field.
05
Please describe your degree of proficiency (beginner, intermediate, advanced) using the following programs/software applications, and provide examples of the types of work products you have generated with them:
- Word
- Excel
- Outlook
- Financial/Accounting systems
- Other, relevant applications
06
Please describe a time you had to resolve a challenging customer issue and provide excellent customer service. Detail the issue, how you addressed the concern within established guidelines or policies, and the outcome.
Required Question