Job Details
Job Location
HAWC – Houston, TX
Position Type
Full Time
Education Level
4 Year Degree
Travel Percentage
Up to 25%
Job Category
Nonprofit – Social Services
Description
Being the Bilingual Crisis Hotline Counselor you will provide crisis intervention, emotional support, danger assessment, safety planning, shelter placement, and information and referral to domestic and sexual violence survivors through two 24 hour hotlines.
Your Schedule:
- Full Time
- Monday – Friday from 8:30am-5:30pm
- Local Travel:25%
Our Total Compensation Package:
- Starting Pay Rate:$18.04 hourly
- Pay schedule bi-monthly
- Medical, Dental, Vision, Life and Disability Insurance Programs
- Generous Paid time Off- 11paid holidays per year, 3 personal holidays per year, 15 paid Vacation days per year, Approx 7 hours per month of accrued Sick days
- 401K the agency matches 125% of employee contributions up to 4% of the annual salary of a full-time employee
- Company paid Life Insurance
- Company paid Long Term Disability
- Employee Assistance Program
Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.
Qualifications
The Requirements We are Seeking:
- Bachelor’s Degree in bachelor’s degree in Psychology, Sociology, Social Work, Criminal Justice and Social Sciences
- One year of experience working with social services setting
- Bilingual (English/Spanish)
- You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation
What you Deliver in this role:
- Provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
- Conducts danger assessment and creates safety plans with survivors
- Provide shelter screening and coordination of shelter placement and emergency transportation of clients.
- Make CPS and APS reports as required and needed.
- Keeps accurate client and hotline records for monthly reports.
- Communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
- Communicate with HAWC’s answering service to relay and respond to messages.
- Communicate with Coordinator and other hotline staff at the counseling building regarding case management and other issues.
- Attend mandatory monthly meetings with Hotline & Crisis Intervention Services Coordinator, and/or meet as assigned.
- Other duties as assigned. Should such duties become routine, the job description will be reviewed and revised.
What Skills and Assets you bring, and more:
- Excellent attention to details
- Demonstration of professional objectivity and appreciation for confidential information
- Ability to remain calm in difficult situations.
- Ability to follow instructions and to adhere to policies and procedures
- Ability to prioritize tasks to meet individual and team deadlines
- Proficient in Microsoft Office
- Has a growth mindset and is a good team player
- Strong communication skills, both verbally and in writing.
When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.