At Selective, we don’t just insure uniquely, we employ uniqueness.
Our Business
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years.Selective’s unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2023 and certification as a Great Place to Work®in 2023.
Working at Selective
At Selective, we don’t just insure uniquely – we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Employees receive comprehensive total rewards packages – including competitive compensation and performance awards, health benefits, and retirement savings – and professional development opportunities and flexible schedules to support their health, wealth, and well-being. Join our team and help make a difference.
Includes daily work assignment/balancing, ensuring quality standards are met by team, troubleshooting and contributing to a
highly engaged team while supporting the internal strategy for resolving past due premium balances and the external strategy
for recovering premium in conjunction with our third party partners. Works closely with leadership team to ensure assets are
protected, third party performance standards are maintained and bad debt is minimized. Familiar with all aspects of internal and
external collections, including dispute resolution, suits, judgments and bankruptcies. Have an in-depth understanding of billing
system transactions and premium development, including the premium audit process is necessary. Independent analysis and
judgment within authority limits is required.
1. Collect and/or resolve complex outstanding direct bill and agency billed receivables (including dispute resolution and payment negotiation) within level of authority. This requires understanding of premium development and the recording process, along with the ability to explain premium charges to customers. Coordinate cash-related workflow within team to ensure payment exceptions are reviewed and posted appropriately. Recognize opportunities to prevent past due premium by taking proactive measures during account reviews and utilizing billing data from reports and/or queries.
2. Resolve complex customer issues by reconstructing policy and payment activity, through in-depth knowledge of source systems, billing system, vendor systems and company operations.
3. Manage severely delinquent receivable balances for assigned accounts by evaluating specific customer situations and determining the appropriate course of action, including making payment arrangements, negotiating settlements and recommending write -offs
4. Cultivate team through training and development. Track team’s training progress and monitor daily work for accuracy and quality. Monitor team’s work that quantity standards are adhered to.
5. Foster positive relationships within department and be a resource / mentor for team members. Collaborate with internal business partners and external vendors to resolve processing problems that could affect balancing, compliance and customer service. Oral and written skills needed to build relationships with agents, regional personnel and third party firms. Be able to effectively communicate billing decisions to these groups.
6. Represent Selective in court cases, provide depositions, affidavits and respond to insurance department inquiries/complaints based on a thorough understanding of the billing system, company operations and procedures. Handle bankruptcies, including filin
7. Ability to manage, create and format reporting in Excel and Access. Publish reports to internal key personnel. Ability to perform analysis on data to detect trends, manage past due receivables, and implement process improvements. Identify and analyze trends that affect the resolution of outstanding balances, customer service issues and cash-related problems/workflows. Recommend improvements to current processes and procedures based on analysis.
8. Monitor, evaluate and communicate results of collection activities and cash related production results to appropriate personnel. This includes monthly reporting, providing follow up and resolution on reported items.
9. Propose and participate in automation enhancements or workflow improvements that are essential to the success of billing initiatives. Participate in project work that includes suggestions for system enhancements, testing, workflow design, expense control,
10. Participate in insurance education and skill development programs.
Requirements and Qualifications:
- All aspects of internal and external collections. Payment negotiation and dispute resolution. Problem solving, decision making
- and analytical skills. Suit, judgment and bankruptcy processes. Strong written and verbal communication skills. Proficient in
- MS Office software.
- college degree required (accounting, finance preferred).
- 2-5 years collection and receivables management experience.
- 1-3 years experience working with third party collection firms.
- 0-2 years experience with insurance products and premium development.
Salary range:$52,700 – $86,700. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective’s footprint. Additional considerations include the candidate’s qualifications and experience.
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
Selective maintains a drug-free workplace.
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