Salary: $59,848.26 – $88,572.85 Annually
Location : Mesa, AZ
Job Type: Full Time
Job Number: 13626
Department: (H420)Parks, Recreation and Community Facilities
Opening Date: 09/08/2023
Closing Date: 10/5/2023 11:59 PM Arizona
Description/Duties
The current vacancy is with the Mesa Convention Center & Amphitheatre, and the POST; however, this recruitment will also be used to fill possible future vacancies in other areas.
We are looking for a highly motivated individual with experience in booking and managing social events to join our team as Booking/Sales Specialist. The Booking/Sales Specialist is a key position responsible for selling revenue-generating events including, but not limited to weddings, social events, meetings and conferences at the Mesa Convention Center, Mesa Amphitheatre, and The Post. The successful candidate will be a problem solver, work as a team player, be open to learning and leading by example, and be an effective and courteous communicator to guests and the team. This position oversees the coordination and successful execution of contracted events and programs, and works closely with the Sales team to build relationships with area businesses, associations, and entities to develop the social business segment to support revenue goals. This position coordinates and communicates with outside vendors to maximize profitability, performance, and service standards, and maintain a working knowledge of the industry by participating in networking and professional organizations for building best practices necessary for the City’s success.
The Booking/Sales Specialist has primary responsibility for selling and booking events or activities at the Mesa Convention Center, The Post, and/or the Mesa Amphitheatre. Based on assignment, events may include: meetings, conferences, conventions, exhibitions, festivals, training sessions, concerts, performances, weddings, etc.; as well as the sales of event sponsorships. Work involves: communicating with prospective and confirmed lessees regarding facility availability; scheduling meetings; conducting tours; working within allocated budget; and advising clients of services available within the complex, outside contractors, and other community organizations in order to plan, book, and coordinate events and activities at the facilities; and selecting, training, supervising, and evaluating full-time and/or part-time staff. Duties include: generating sales leads and initiating sales calls; responding to telephone and website inquiries by prospective and confirmed lessees concerning rates; investigating available dates and compatible spaces for new and repeat clients; updating information by entering data into a computerized database and event management system; and writing contracts and addenda. Sales activities also include: follow-up on telephone contacts, coordinating promotions with Convention Visitor’s Bureau and follow through on division developed promotions, attending trade shows, and generating new business through cold calling and leads generated by attending networking meetings. The employee also performs general sales and marketing functions; provides input to the sales and marketing plan; completes sales forecast; and maintains sales databases. This class may also serve as the point of contact throughout the event and ensure facilities, equipment, physical setup, and labor provided meet the requirements of event and tenant contractual agreements within the constraints of safety, health, and fire code standards (by assignment). The nature of the work requires a good working relationship with the general public, as well as clients of the division. This class performs related duties as required.
Work involves making independent contacts with prospective and confirmed clients regarding facility availability, while balancing traditional needs of smaller community groups with the revenue potential of larger scale conventions or concerts. The employee in this class is responsible for coordinating Convention Center, Amphitheatre, and/or The Post activities and programs and supervision of staff. This position reports to the Parks, Recreation and Community Facilities Venue Operations Supervisor who reviews work through meetings, conferences, reports, and results achieved. Employees in this class may work irregular hours, evenings, and weekends. This class is FLSA exempt-administrative.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Business Administration, Marketing, Public Relations, or a related field. Considerable (3 – 5 years) experience in hospitality or public venue sales that includes booking events for a convention or cultural center, hotel, amphitheater, live music venue, or other large use facility such as meetings, conferences, exposition events, and/or social events.
Special Requirement. Must possess a valid Class D Arizona Driver’s License by hire or promotion date.
Preferred/Desirable Qualification. Some (6 months – 1 year) supervisory experience. Bilingual in Spanish/English is desirable.
Link to Job Description
A is linked here.
01
Did you graduate from an accredited college or university with a Bachelor’s Degree (or higher) in Business Administration, Marketing, Public Relations, or a related field? Please detail your degree information on your application.
- Yes
- No
02
Do you have or will you be able to obtain a valid Class D Arizona Driver’s License by hire or promotion date?
- Yes
- No
03
How many years of experience do you have in hospitality or public venue sales that includes booking events for a convention or cultural center, hotel, amphitheater, live music venue, or other large use facility such as meetings, conferences, exposition events, and/or social events? Please detail your experience on your application.
- None
- Some but less than 3 years
- 3 years or more but less than 5 years
- 5 years or more but less than 7 years
- 7 years or more
04
Please describe your experience in hospitality or public venue sales that includes booking events for a convention or cultural center, hotel, amphitheater, live music venue, or other large use facility such as meetings, conferences, exposition events, and/or social events, including employer(s). Please also detail this experience on your application. If no experience, type N/A.
05
What is the largest size event, meeting, concert, or festival you have booked or managed?
- Have not booked or managed a concert or festival
- Less than 250 attendees
- 250 – 2500 attendees
- 2500+ attendees
06
Please select which booking or reservation software you have experience with. Please select all that apply.
- EventBooking
- Event Management Systems
- EventPro
- Fastbook/Event Soft
- Ungerboeck
- Other (please explain in the question below)
- None of the above
07
If you selected “Other” in the question above, please indicate which other booking or reservation software you have experience with. Otherwise, type N/A.
08
Please select below which ticketing software you have experience with. Please select all that apply
- Audienceview
- Etix
- Ticketforce
- Ticketmaster
- Ticketmob
- Vendini
- Other (please explain in question below)
- None of the above
09
If you selected “Other” in the question above, please indicate which other ticketing software you have experience with. Otherwise, type N/A.
10
How much supervisory experience do you have? Please detail your experience on your application
- None
- Some but less than 6 months
- 6 months or more
11
Are you bilingual in Spanish? If yes, what is your proficiency level?
- No
- Yes, basic level – able to obtain and communicate basic information with citizens and includes such skills as using and understanding simple greetings, introductions, numbers, addresses, money, days of the week, months of the year, members of the family, interrogative words, pronouncing and using names correctly, and giving and following general directions in Spanish.
- Yes, intermediate level – able to communicate with a higher level of proficiency, which may include communication of technical language and instructions. Examples of an Intermediate Level would be in situations such as police investigations, communicating legal rights or health and safety issues, translating documents for public distribution, and making presentations or representing the City at public functions or events to communicate information in Spanish.
Required Question