At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
SERAPIAN – Boutique Manager
(this will be a 6 month pop-up with an estimated start date in August)
Mission:
The Boutique Manager is responsible for leading all activities to achieve business objectives and to build a supreme service culture. They will be an inspiring leader with high passion in networking and community building. The Boutique Manager can run the business in a self-dependent way performing high integrity, and can drive and manage the boutique sales, staff, clients and operations. The Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.
Responsibilities:
Business Performance & Operations
- Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
- Weekly, monthly, quarterly, yearly performance analysis to identify business needs and turn them into individual actions and objectives in line with Maison strategy
- Lead the team to successfully implement and achieve business growth
- Actively participates in commercial activities and proactively proposes new ideas to improve business
- Provide constant qualitative feedback on local trading environment (competitors, trend, traffic, etc)
- Ensure operations comply with company and Richemont policy while consistently improving the functioning of the boutique.
- Supervises impeccable boutique environment at any time of the day
- Manages stock management & product needs
- processes or more globally on boutique environment
- Maintain boutique image and VM according to the brand’s standards
- Build and maintain strong collaboration with stakeholders as well as office team
Client Experience & Development
- Demonstrate leadership by playing an active role inside the boutique ensuring best personalized client experience in line with Serapian’s standards
- Lead the team to host clients with the ability to establish strong relationships
- Execute service excellence to increase client satisfaction and retain customer loyalty
- Establish brand and boutique presence in the market through continuous networking, capture competitive market share through community outreach
- Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience; Supervises client & btq database, and in particular knows VIC clients of the store
People Development
- Identify and recruit new talents, compose and retain a high performing team
- Lead by example demonstrating passion towards Serapian, products, mission and value
- Conduct in-store training, coaching and daily briefs
- Build individual objectives and development plans
- Conduct one-to-one coaching sessions to review performance and provide feedback
Profile:
- Strong entrepreneurial spirit, leadership skills and sales skills
- Open and outgoing personality
- Team player with good interpersonal competences and empathy
- Excellent communicator who is passionate in building relationship and networking, with strong social skills
- Ability to positively lead, coach and develop talents / team members from different backgrounds
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Strong sense for client satisfaction, luxury experience, etiquette, and human behavior
- Manifest customer centricity mindset in all aspects of the business
- Fluent in English. Any additional language is appreciated
- Min 10 years of experience in luxury retail
Expected Salary Range: $40-$48/hr
Salary will be negotiated based on relevant skills and experience.
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