Overview
Unders upervision of the Box Office Manager, responsible for ticket sales and customer service for all ticketed events at the Mullins Center.
This role will pay an hourly wage of $15 to $17.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
Know and understand the operations of the Paciolan ticketing system
Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,
etc.)
Perform transactions for all events on the ticketing system with efficiency and accuracy
Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
Communicate and satisfy patrons with world class customer service
Operate phone and address call in patrons’ requests for information
Reconcile all monies received from ticket sales
Maintain confidentiality
Additional duties may be assigned by Box Office Manager
Qualifications
Ability to multitask in a fast-paced environment
Familiarity with Windows based computers
Possess excellent customer service skills
Experience working with the public and cash
Ability to work independently and as a productive member of a team
Capable of working a flexible schedule and extended hours, including but not limited to working early mornings,
nights, weekends and holidays in addition to traditional business hours
Must be able to work in a loud noise environment
Must be over 18 years or older
Strong verbal communication skillsin the English language (Spanish is a plus)
Proven ability to work well with all levels of management
Strong analytical and problem-solving skills
*The Univeristy Of Massachsuetts Amherst prohibits its current employees (excluding students) from being employed in any postion with OVG360 at this location.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.