Overview
This position assists with overseeing box office event day staff and works with guests to resolve any escalated ticketing issues. Supervisors will be responsible for managing staff during event time and handling the resolution of escalated guest needs. This role is supported by, and works closely with, the entire ticketing team.
This role will pay an hourly wage of $25.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
Essential Duties & Responsibilities:
- Assist with setup and breakdown of Axess pedestals
- Troubleshoot pedestal and handheld scanner issues during events
- Provide customer service to patrons during box office hours of operation
- Answer phone as needed with prompt and courteous attitude
- Assist with Guest Relations
- Assist with Will Call
- Process opening and closing paperwork
- Work in Ticketmaster Host, TM1, and Archtics programs for event sales
- Remain current with new software and product releases
- Perform all other duties as assigned by ticketing management team
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
- Handle receipt of cash payments and return of accurate and appropriate change, as needed
- Frequent bending, lifting 15-20 pounds, and sitting are required, as well as exposure to multiple external elements and extensive walking through the arena, including inclines and stairs
- Excel at working in a fast-paced arena environment
- When working inside the arena, supervisors will be actively moving throughout the arena (including inclines and stairs) to address ticketing resolution.
Qualifications
Required Experience & Qualifications:
- High School Diploma/GED
- Must have a positive, team-oriented attitude
- Previous experience in a leadership or supervisory role
- Previous ticketing and customer service experience
- Must have basic computer skills and a working knowledge of Windows-based PC programs
- Ability to work well both within a team environment and independently with good decision-making capability
- Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
- Strong verbal and written communication skills
- Extremely organized and detail-oriented, resourceful, quick learner and able to handle multiple projects simultaneously
- A high degree of personal integrity
- Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats) is highly desirable
- Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.