Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
The Box Office Manager assists the Senior Box Office Manager in all aspects of the daily operation of the box office, processing orders and payments and providing unsurpassed customer and guest service for the BOK Center and Cox Business Center. Coordinate and participate in the development and administration of an annual budget. Direct the forecast of additional funds needed for staffing, equipment, materials, and supplies. The ideal candidate will have proven experience in ticketing, staff management and customer service.
This role will pay a salary of $50,000 to $70,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the Venue
The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country’s best venues.
The Cox Business Convention Center (CBCC) is located in the Arena District in downtown Tulsa, CBCC is a modern and award-winning venue providing over 275,000 SF of flexible event space. Owned by the City of Tulsa for over 50 years, the CBCC has been host to every kind of event imaginable!
Responsibilities
- Coordinates event information between the promoter, facility personnel, tenant teams and the ticket company in a timely manner.
- Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
- Builds and modifies all ticketed events and issues computer access codes to facility management.
- Maintains communication with Ticketmaster for any updates and/or revisions within the set-up of the ticketing system.
- Monitors the daily ticket sales for all upcoming events and properly communicates the totals to venue directors and promoter representatives.
- Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
- Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets (if applicable)
- Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets (if applicable)
- Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
- Establishes event files that correctly document how the show was built including seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
- Work with Sales and Marketing Department to ensure show builds are correct and to set up various ticket discounts and promotions.
- Process/fill approved charity tickets requests; document all complimentary tickets issued.
- Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
- Supervises the Box Office staff, including interviewing, hiring, training, scheduling staff coverage and monitoring performance.
- Trains appropriate box office personnel on latest Ticketmaster products and technologies to optimize box office operations.
- Trains the staff on proper cash handling procedures and maintain proper cash controls.
- Oversees proper balancing of daily sales for each ticket seller with regard to the number of tickets sold, money received from ticket sellers and the seller’s bank at the end of the day.
- Opens and/or closes ticket window and sells tickets as needed.
- Acts as the on-site Box Office representative on the day of events for all production changes, artist/promoter/VIP program needs.
- Establishes and maintains positive, effective working relationships with the promoter and other show personnel.
- Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault; supervises preparation of the end of day bank deposits.
- Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
- Manages internal, external and groups ticket orders, including strict limitations on complimentary ticket distribution as well as prompt, efficient turn-around times on all orders.
- Pays close attention to upcoming events with high/low sales volume, adjusting allotments to maximize availability and/or profit.
- Processes group sales orders, complimentary ticket requests, suite and club orders and all internal ticket requests
- Works closely with the Master tenant(s) Box Office Staff
- Settles Promoter Merchandising Sales in accordance with venue policy
- Performs other duties as required.
Qualifications
- Bachelor’s degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
- Minimum of 3-5 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
- Three (3+) years’ experience in managing/leading, people/teams.
- Ability to work beyond normal business hours as required, based on event calendar
- Strong listening skills and oral and written communication skills
- Ability to be on feet for long periods of time
- Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
- Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, PowerPoint, and Internet software
- Familiarity with ticketing software, more specifically Ticketmaster
- Knowledge of terminology used in box office/sales settings
- Knowledge of principles of budget preparation and control
- Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social Demands:
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.
This position also requires constant use of interpersonal skills including, but not limited to ability to direct/motivate/inform staff and foster collaboration, ability to recognize and resolve conflicts, and ability to openly communicate verbally and in writing with clients and co-workers.
Physical Demands:
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information. Talking and standing for extended periods of time.
Work Environment:
The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.