Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
Oak View Group (OVG) (formerly Spectra), an international sports and entertainment firm representing venues, teams and world-class events, is seeking a professional salesperson to join our growing corporate team. The Box Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.
This role will pay a wage of $50,000 to $55,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
- Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
- Works with Event Manager to insure efficient and effective ticket on-sales as well as patron satisfaction during events.
- Works with contracted ticketing provider to insure proper internal operation of the computerized ticketing system. Also insure all outlet and phone sales for the building are handled correctly.
- Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
- Manage all information being sent and posted through ticketing system
- Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
- Hires, trains, and schedules ticket tellers. Sells tickets and supervises will-call for events.
- Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
- Update and relay all box-office related event information to each department and client
- Investigate and resolve ticket-related issues
- Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
- Work with sales and marketing departments to set up various ticket discounts and promotions
- Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
- Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
- Management of all aspects of customer service as it relates to both internal and external customers, enforcing customer service principles and corporate initiatives
- Direct the creation and control of fiscal budget for the Box Office department
- Establish and maintain effective working relationships with internal/external customers
- Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
- Exercise confidentiality and integrity upon handling personal and financial customer information
- Other duties as deemed necessary or as directed
Qualifications
- Bachelor’s Degree from an accredited college, school, or university required.
- Minimum of 2- 4 years of increasingly responsible box office/ ticketing experience.
- Significant successful compatible Ticket office operations experience and/or business experience
- Experience in developing and managing department budgets
- Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office applications such as Excel, Word and Outlook is required
- Demonstrated sound organizational, coordinating and personal interface skills
- Demonstrated excellent written and verbal communications skills, including the ability to successfully communicate with the public, other employees and vendors
- Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days based upon event calendar
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.