Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
Under general direction from the Director of Event Services, the Box Office/Parking Manager manages all aspects of the Box Office, Parking and Utility Services operations for the convention center. The majority of the Box Office/Parking Manger’s time is spent on managing the Center’s 400 space parking deck and the event utility services operation. Box Office services are provided for less than a dozen events a year.
This role will pay a salary of $38,677 to $48,346.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the Venue
The Greater Richmond Convention Center, with 178,159 sq, ft. of contiguous Exhibit space, a 30,550 sq. ft. Grand Ballroom and 50,000 sq.ft. of additional Meeting Room space, is the largest meeting and exhibiton facility in the Commonwealth of Virginia. Centrally located in the state with the Blue Rdge Mountains to the north and the Atlantic Coastline to the south, the Richmond Region along the I-95 cooridor is located within a days drive of more than one half the U.S. population. The venue hosts upwards of 250 events a year with approximately 400,000 guests through its doors each year.
Responsibilities
- Develop and implement service delivery methods for all box office, parking and exhibitor service operations
- Recruit, interview, hire, train, schedule, direct, motivate, and evaluate the activities of employees engaged in providing services in all box office, parking deck and utility service operations; develop performance level standards and provide or coordinate training accordingly, work with employees to correct deficiencies; implement discipline and termination procedures
- Exercise direct supervision over an Assistant Box Office/Parking Manage and Event Staff; communicate event information and duties to subordinates and assign event related tasks; inspect work product of subordinates to ensure that the highest levels of efficiency, accuracy and customer service are met
- Assist in the development of the annual budget for the Event Services department; assist in preparation of estimated revenues for facility budget control and monitor expenditures in areas of functional responsibility
- Work with the Director of Event Services and the Director of Finance & Administration to develop and administer appropriate accounting procedures related to the handling of all financial transactions in areas of functional responsibility
- Develop and administer appropriate policies and procedures for all areas of functional responsibility
- Work with the Operations department to ensure the Center’s parking deck is presentable to the public at all times and that it is being cleaned and maintained
- Work with the Operations department and the Information Technology Manager to ensure utility orders and telecommunication orders are processed and serviced correctly
- Reconcile ticket sales, exhibitor service sales and parking deck sales information to cash receipts in accordance with established accounting procedures
- Prepare various operational and financial reports regarding areas of functional responsibility
- Work with Event Managers and facility users in determining event staffing levels within areas of functional responsibility
- Review operating policies/procedures. Recommend modifications to service delivery methods as appropriate
- Routinely meet with other downtown parking facility managers and other relevant street traffic related entities to ensure awareness of external impacts to facility parking activities
- Communicate clearly and concisely in the English language, both orally and in writing
- Interpret and apply all relevant federal, state and local regulations
- Occasionally serve as Manager on Duty
- Perform other duties as required
Qualifications
Knowledge Of:
- Computerized ticketing systems and modern box office practices
- Principles of supervision and training
- Customer Service practices
- Terminology used in entertainment and convention settings
- Relevant federal, state, and local regulations
- Must have intermediate or above computer skills in Microsoft office applications Word and Excel.
Ability To:
- Plan, direct, and evaluate the work of subordinates
- Provide leadership for box office, parking deck and exhibitor services personnel
- Communicate clearly and concisely in the English language, both orally and in writing
- Analyze operational challenges, identify alternative solutions, project consequences of proposed actions and implement approved recommendations in support of organizational objectives
- Deal effectively with challenging customers and situations
- Establish and maintain effective working relationships with staff, contractors and facility users
- Stand for long periods of time and work in an outside environment, subject to adverse weather conditions
- Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days
Experience:
- Minimum of three (3) years of increasingly responsible experience in box office/ticket center operations and/or parking operations with at least two (2) years of supervisory responsibility.
- Minimum of two (2) years cash handling experience.
Education / Training:
- Bachelor’s degree from an accredited college or university with major course work in Accounting, Financial Management, Business Administration or a related field
Licenses or Certificates:
- Possession of, or ability to obtain a current CPR certificate
- Possession of, or ability to obtain a Virginia driver’s license
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.