Salary: $26.03 – $31.65 Hourly
Location : Santa Rosa, CA
Job Type: Classified
Job Number: 21-01230
Department: Dean Arts & Humanites
Opening Date: 08/25/2023
Closing Date: 9/15/2023 11:59 PM Pacific
Description
FILING DEADLINE: September 15th, 2023
It is the candidate’s responsibility to be sure that ALL required materials are submitted by the filing deadline to be given consideration.
COMPENSATION AND BENEFITS:
- Salary Range: $26.03 – $31.65 per hour (22/23 Classified Salary Schedule); maximum initial placement at mid-range, which is $28.71 per hour (placement within this range is based on assessment of previous experience as documented in application materials).
- Fringe Benefits: The District offers a competitive health & benefits package for employees and eligible dependents. You can learn more on our
- Leave/Holiday time: Full-time classified Unit members earn 8 hours of sick leave and start off accruing hours of vacation for each month worked (accrual rate increases after third year of employment and rates are pro-rated for part-time employees). Employees are also compensated for holidays recognized by the District (17 holidays/year, pro-rated for part-time employees).
JOB DESCRIPTION:
Under minimal l supervision, performs customer service, box office sales, accounting, and clerical duties involved in the maintenance of the Theatre Arts Department’s performance program and Petaluma Cinema Series; maintains financial and statistical reports and patron database; and perform related work as required.
This is a regular, Part-time (.687 FTE), 9-months per year, classified position. This position includes the Burbank Auditorium Box Office on the Santa Rosa campus and Wednesdays at the Petaluma campus Box Office during the Cinema Series. This position is contingent upon funding and Board approval. This position is contingent upon funding and Board approval. The tentative work schedule will be:
Box Office Service to the Public
Work regularly scheduled weekly daytime box office hours at the Burbank Auditorium Box Office on the Santa Rosa campus to provide service to the public via phone and email contact, between Tuesday and Friday, 10:00am and 3:00pm.
Box Office Service for Theatre Arts Performances
Work several short, early weeknight and weekend shifts to provide service to the public at the Burbank Auditorium Box Office on the Santa Rosa campus for up to ten weeks and weekends per year to support performances.
Box Office Service for Petaluma Film Series
Work several short, early Wednesday evening shifts to provide service to the public at the Petaluma Campus Box Office during the Cinema Series both semesters of the year.
SCOPE:
The Box Office Technician provides customer service for a large patron base; ensures that basic accounting procedures have been followed; ensures that the box office operations for both SRT and Theatre Arts run effectively and efficiently and provides service at the box office; and performs a variety of other technical and clerical duties.
ABOUT SRJC:
Santa Rosa Junior College has been an integral part of the Sonoma County community and its rich history, beauty and culture for more than 100 years. Many of SRJC’s students are drawn to the college for its academic excellence, superb faculty and staff, comprehensive student services and beautiful grounds. SRJC’s mission is to passionately cultivate learning through the creative, intellectual, physical, social, emotional, aesthetic and ethical development of our diverse community. At SRJC, we value learning that includes:
- Excellent and innovative instruction and support services;
- A learning- and learner-centered environment;
- A welcoming physical environment;
- Equity-minded faculty and staff with a caring and supportive attitude among faculty and staff;
- Access to programs and courses that lead to transfer and/or gainful employment.
- Access to lifelong learning opportunities
In 2021, SRJC served approximately 21,000 students each semester and is committed to diversity, equity, inclusion and anti-racism. SRJC is a designated Hispanic-Serving Institution (HSI), reflecting the great responsibility that the College has to the educational attainment and economic well-being of the surrounding community. We also support diverse learning communities including, APASS, HSI Connections, Puente, Umoja. SRJC received the INSIGHT Into Diversity Higher Education Excellence in Diversity (HEED) Award for the past three consecutive years and SRJC was the only California Community College recipient of this award. This award recognizes colleges and universities that demonstrate an outstanding commitment to diversity and inclusion. The ideal candidate will share SRJC’s commitment to be an inclusive, diverse and sustainable learning community that engages the whole person.
Video Overview of Santa Rosa Junior College
Essential Functions
KEY DUTIES AND RESPONSIBILITIES:
Examples of key duties are interpreted as being descriptive and not restrictive in nature. Incumbents routinely perform approximately 80% of the duties below.
- Works closely and cooperatively with the Theatre Arts Department and Petaluma Cinema Series faculty and staff; makes recommendations regarding pricing structure, patron services and special services.
- Prepares and updates mailing for patrons; collaborates with area staff to maintain patron database.
- Processes all orders for season subscription and non-subscription and group reservation tickets utilizing a computerized ticket ordering system.
- Keeps outgoing messages on box office phone lines up-to-date.
- Responds to all box office inquiries thoroughly and courteously.
- Maintains current seating charts for multiple performance venues to reflect available and not-available seats for each performance via web-based software.
- Prints and distributes complimentary and discount vouchers to SRJC students, staff, and high school groups.
- Reports current ticket sales to the Theatre Arts Administrative Assistant and Petaluma Cinema Series Staff.
- Prepares for-sale and will-call tickets and banks to be distributed at multiple off-site performance venues; reconciles actual ticket sales.
- Reconciles daily and monthly cash, checks, complimentary admissions, and credit cards; daily reports and bank deposit for Accounting.
- Supervises, schedules, trains and sets professional standards for house managers, ushers, concessions, and student employees.
- Maintains orderly box office environment, records and files and orders box office and front-of-house administrative supplies and print materials as needed.
- Informs the Theatre Arts Administrative Assistant and Petaluma Cinema Series about equipment and facility maintenance issues.
EMPLOYMENT STANDARDS
ABILITY TO:
Perform mathematic calculations, operate office equipment including a computer and 10-key machine; set up and maintain financial files and records; prepare financial reports and statements; understand and carry out oral and written directions; communicate effectively, tactfully and courteously and answer questions in writing, over the counter and by telephone; maintain cooperative working relationships with staff and the general public in a fast-paced, multi-tasking environment; demonstrate sensitivity to, and respect for a diverse population.
KNOWLEDGE OF:
Customer Service techniques and practices; methods, practices, and terminology used in bookkeeping, accounting, and financial record keeping; modern office practices and procedures; standard office productivity software and software applications such as online ticketing services.
Minimum Qualifications
MINIMUM QUALIFICATIONS:
Candidates/incumbents must meet the minimum qualifications as detailed below, or file for equivalency. Equivalency decisions are made on the basis of a combination of education and experience that would likely provide the required knowledge and abilities. If requesting consideration on the basis of equivalency, an Equivalency Application is required at the time of interest in a position (equivalency decisions are made by Human Resources, in coordination with the department where the vacancy exists, if needed.)
Education:
Graduation from high school and College level Accounting/Bookkeeping courses.
Experience:
Increasingly responsible experience performing customer service, clerical, accounting and/or box office duties. Previous experience using online ticketing services and ticket printing equipment and previous experience directing the work of others preferred.
PHYSICAL REQUIREMENTS:
Must be able to perform physical activities, such as, but not limited to, lifting heavy items (up to 50 lbs. unassisted), bending, standing, climbing or walking.
Application Procedures
APPLICATION PROCEDURES:
In order to be considered for this position, applicants must provide the following:
- A completed Santa Rosa Junior College/GovernmentJobs.com Employment Application and responses to Agency-wide Questions. Please note resumes are not a substitute for completing the “Work Experience” section of the employment application. Applications will be considered incomplete if no work experience is listed, or if other required application fields are missing or incomplete.
- Contact information (phone number and email address) for three professional references.
- A brief cover letter explaining your interest in the position, including how you meet the minimum and preferred requirements and are qualified to perform the essential functions as listed in this section of the job posting.
- Current Resume.
- If applicable, copies of transcripts of all college-level coursework, including confirmation of degrees. If selected for the position, official transcripts must be submitted prior to employment. Unofficial copies (both sides) will be accepted if the unofficial document includes a seal, watermark, or other proof that the document was provided by an educational institution.
- If transcripts are from an institution outside of the United States, applicants must provide a formal evaluation of their foreign degree(s) at the time of application.
- If you do not possess minimum qualifications as noted under the Minimum Qualifications Section of the job posting, you must complete and attach the and supporting documents, including narrative synopsis, to your employment application in order to be considered.
PLEASE SUBMIT ONLY MATERIALS REQUESTED.
Following the filing deadline, applications which are complete for screening will be reviewed by a screening committee. Approximately 2-4 weeks after the filing deadline, Human Resources will notify you whether or not you have been selected for an interview. Those applicants most suitably qualified for the position will be invited to interview with a Screening Committee.
If you are in need of special services or facilities due to a disability in order to apply or interview for this opening, please contact the Human Resources Department.
MORE ABOUT SRJC HUMAN RESOURCES
BUSSMAN HALL ANNEX
MAILING ADDRESS: 1501 Mendocino Avenue, Santa Rosa, CA 95401
PHONE: (707) 527-4954
EMAIL: Please contact Jamie Cook at jcook@santarosa.edu
The office is located in the Bussman Building on the Santa Rosa campus. All documents included in your online employment application become the property of the District. Your employment application for this opening will not automatically be considered for future openings. New employment application(s) must be submitted for each opening.
CONDITIONS OF EMPLOYMENT (Prior to beginning employment):
- In accordance with Federal Law, all employees must provide proof of eligibility to work in the United States.
- Successful candidates will be extended a conditional job offer and will be required to undergo background screening prior to their first day of employment in order for an individual assessment to be conducted prior to commencing employment. Candidates must be fingerprinted in California and have background clearance (at applicant’s expense);
- Must successfully pass a pre-employment physical examination as a condition of employment (at the District’s expense). Candidates selected for the position will need to successfully pass a pre-employment physical examination as a condition of employment.
- Must take a Tuberculosis (TB) test (once hired and every four years thereafter).
- Within 6 months of employment, must complete required District trainings such as Title IX, Mandated Reporter.
- Employees who work on-site or access District facilities: Beginning January 1, 2022: provide proof of full vaccination. For more details, see
Campus Security Policy and Campus Crime Statistics Act (Jeanne Clery Disclosure)
Sonoma County Junior College District’s annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Sonoma County Junior College District; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. Paper copies of the full report are available upon request by contacting Police Department Records at (707) 527-4963 or by visiting the Sonoma County Junior College District Police Department located at 2032 Armory Drive, Pedroncelli Center, Santa Rosa Campus.
Non Discrimination
The Sonoma County Junior College District does not discriminate on the basis of race, religious creed, color, national origin, ancestry, ethnic group identification, physical disability, mental disability, medical condition, genetic condition, marital status, sex, gender, gender identity, gender expression, genetic information or sexual orientation in any of its policies, procedures or practices; nor does the District discriminate against any employees or applicants for employment on the basis of their age. This non- discrimination policy covers admission, access and treatment in District programs and activities– including but not limited to academic admissions, financial aid, educational services and athletics–and application for District employment.
SRJC Strategic Plan
VISION: Santa Rosa Junior College commits to setting the standard in cultivating an accessible, open, barrier-free, sustainable environment for students, employees, and the community. The college envisions equitable, impactful, transformative, enriching, and holistic learning opportunities that inspire our students to thrive.
MISSION: Santa Rosa Junior College transforms the lives of our culturally rich student body, employees, and community by cultivating a welcoming and antiracist environment, centered on social responsibility and cultural awareness. We offer exceptional teaching and learning in support of associate degree, certificate, transfer preparation, workforce preparation and community education programs, integrated with comprehensive student support services.
- We focus on student learning by preparing students for transfer; by providing responsive career and technical education; and by improving students’ foundational skills.
- We provide a comprehensive range of student development programs and services that support student success and enrich student lives.
- We support the economic vitality, social equity and environmental stewardship of our region.
- We promote personal and professional growth and cultivate joy at work and in lifelong learning.
- We foster critical and reflective civic engagement and thoughtful participation in diverse local and global communities.
- We regularly assess, self-reflect, adapt, and continuously improve.
Equal Employment OpportunitySRJC attracts and retains the most qualified faculty and staff from diverse backgrounds. This is achieved through an inclusive recruitment strategy and a rigorous, thorough hiring process that begins with the fair and consistent evaluation of each application for minimum qualifications and demonstrated skills specific to each position/assignment. Because the ability to serve students from broad cultural heritages, socioeconomic backgrounds and genders is a key commitment of the District mission, SRJC actively encourages applications from candidates who recognize the value that diversity brings to a professional educational community. The Sonoma County Junior College District is an Equal Opportunity Employer.
Santa Rosa Junior College offers its eligible employees a comprehensive fringe benefit package that includes health insurance, dental insurance, vision care plan, life insurance, and long-term disability. This coverage is offered for the employee and their eligible dependents.