Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
The individual selected for this role will be responsible for testing ACH Disputes processes.
This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Phoenix, AZ, or Tampa, FL. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.
In this role you will advise partners by providing business planning mentorship to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Assist in the development and implementation of solutions to influence business decisions for relevant CoSA or line(s) of business. Identifies opportunities to change, improve, or streamline exiting business programs. Identify regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.
What you’ll do:
- Find opportunities and provides mentorship on procedure and process improvement and/or implements business solutions to meet business needs.
- Collaborate with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects, processes and initiatives.
- Coordinate with appropriate partners and program/project sponsors to help ensure successful product and initiative implementation.
- Coordinate training, communications such as job aids and related activities for new processes, procedures and/or product changes.
- Conduct periodic testing against key controls and take vital actions to address issues
- Assist in the collection and documentation of business decisions in accordance with enterprise record retention standards.
- Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 2 years of project management or business planning experience.
- Developing knowledge of relevant industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fidelity, Metric Stream or other industry related applications.
- Demonstrated experience in developing recommendations or solutions that will increase efficiency and improve business processes or decisions.
- Developing experience in both written and verbal communication, to deliver key information effectively to stakeholders and all levels of management.
- Developing experience/ knowledge of risk management frameworks and regulatory requirements for applicable LOB.
- Developing knowledge of Microsoft Office tools.
What sets you apart:
- 2 years of experience with ACH Disputes.
- 2 years of experience with Dispute Applications (specifically Disputes Command Center (DCC)).
- Knowledge of Bank Product Disputes Testing or Testing experience with DCC.
- Intermediate level experience in creating, executing, and reporting on test case scenarios.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $55,580- $93,780.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.